Enterprise Rent-A-Car

Reviews

• HS

  H S

  6 days ago
  5.0
  Great service including efficient check in and rides to and from agency. Car fine. Prices competitive.
• AM

  Amy & Chris Miles

  Aug 15, 2026
  5.0
  Staff was very helpful and professional. It was a quick process in and out
• AB

  Alyssa Boyle

  Aug 3, 2026
  5.0
  Thanks to Andres and his team for excellent, fast service
• KC

  Kevin Tucci Cree

  Jul 22, 2026
  5.0
  Great experience, rental process was simple and fast. The staff members were very friendly, courteous, and professional, helped us significantly during and after the rental. I definitely recommend this branch 101%. You won’t regret it.
• NC

  Nathalia Costa

  Jul 6, 2026
  1.0
  I am extremely disappointed with my experience renting from Enterprise in Maynard Ma. We reserved a premium 8-passenger SUV more than two weeks in advance because our family needed the extra seating and luggage space for our vacation. To avoid any issues, we even called the rental location twice before our pickup date to confirm the reservation and explain why we specifically needed that type of vehicle. When we arrived to pick up the car, we were told that the only vehicle available was a standard SUV that was significantly smaller than the premium SUV we had reserved. Despite being told repeatedly that it was “the same,” it clearly was not. It did not have the seating or cargo capacity we needed. What made the situation even more frustrating was the lack of effort to resolve the problem. The customer service representative did not offer to contact other Enterprise locations or look for the correct vehicle. Instead, we had to make those calls ourselves. We eventually located the vehicle we had originally reserved at another Enterprise location, but it was about a 40-minute drive away. As a result, our family vacation started with unnecessary stress. We had to drive to another location, which delayed our departure by approximately two hours. This entire situation could have been avoided if our reservation had been honored or if the staff had made a genuine effort to find a solution. When customers reserve a specific vehicle weeks in advance—and take the extra step of confirming it multiple times—they should have confidence that the reservation will be fulfilled. This experience fell far short of the level of service I expected from one of the largest car rental companies in the country. I hope Enterprise improves its reservation process and customer service so that other families do not have to experience the same frustration.