Sullivan Tire & Auto Service

Reviews

• MS

  Mark Sweet

  Aug 27, 2026
  5.0
  Arrived yesterday with a leaking tire, just at closing time. P. Cestodio was there and fixed it for me. (Nissan Cube) I totatally appreciate him taking the time to help me out. Thanks again to P. Cestodio and Sullivan tire for getting back on the road. Sincerely A. Gans, from Marlborough.
• ZZ

  Zuzu zip

  Aug 17, 2026
  1.0
  Con man's work shop. Save your money, go anywhere else. No doubt they'll fix whatever issue you have, but they'll also "fix" things that never needed fixing and charge you for it. Seriously, go anywhere else.
• PM

  Peter Moscatelli

  Aug 3, 2026
  2.0
  Was told there was 1 hour wait for Inspection Sticker. After 90 minutes I asked for status update. They misplaced my paperwork. So, if I didn’t say anything, who knows how long I’d be waiting
• AK

  Ajaysua Kwabena

  Jul 17, 2026
  5.0
  Honesty, transparency, and respect for customers vehicles goes a long way. This Sullivan tire location is all about that. I had my back break service done at this location and there was some damage issues that I strongly believe was caused by a Mercedes dealership during a routine service and this Sullivan tire location still stood by their service warranty and fixed the problem. All thanks to the manager David Ross, and the technician for all you did to assist me with the issue. You will sincerely always have my business, and I will definitely recommend friends family, and strongly advice people to service their vehicles at this particular Sullivan tire location. Brian E 7/17/2026
• TD

  The Dude

  Jun 7, 2026
  1.0
  I needed fresh tires and an alignment after a pothole hit on my Benz. I normally wouldn't go near a franchise like this. My reputable and local institution of a mechanic I've used for15 years was closed for the week. I normally go to him (40 minutes out of my way) for even oil changes. When you find a good mechanic, you keep him. I'm picky about my tires. They put some nice high end Continentals on. I was told I needed inner and outter tie rods too. Being a mechanical engineer for 25 years, I know a bit about a bit let's say. Upon checking (the warm and fuzzy they're supposed to give you by showing you while it's on the lift) I agreed they probably should be replaced due to age (not necessary as they claimed, but I keep my cars tip top). No big deal. I got the car aligned and left after dropping an inflated $2200.00 at a rather high labor rate. After driving the car for approximately a month and a half (maybe 500 miles, my commute is 6 miles and I rarely go far) I noticed the car pulling slightly to one side. Yes, center lane on a highway to verify, the basic stuff. Alignments are never perfect and there is a tolerance allowance for a reason. This seemed a bit beyond that. Minor pull, but enough for me to want to be sure my expensive tires were not wearing unevenly. My rims are offset and the tires cannot be rotated. I have to replace them rather than rotate. I took the car to my mechanic of fifteen years just to have him take a look. We both looked at the front tires and agreed there was some slight wear on the inner on one side and the outer the other. Slight. Enough to warrant a realignment to be sure. Unfortunately my mechanics alignment printer is down. They are quite expensive to replace. I watched the alignment on screen with him. If I recall the toe was off slightly. In hindsight I should have taken photos at least. I was unaware his printer was down at the time. My issue. I called Sullivan Tire to let them know. I explained to the person I spoke to that my mechanics printer was down, but I have a receipt showing payment for another alignment ($50 cheaper as well vs Sullivan). This is where things get muddy. I agree I did not have the printout showing in the alignment correction. I did have a work order and paid receipt from the mechanic I have trusted with every vehicle for well over a decade. This guy is so good, there are other people like me, who travel great distances just to use his services. Loyalty. At this point we are talking $150 on $2200 spent. All I wanted was a simple refund on what was a poor alignment. I shouldn't have to get 2 alignments in such a short time frame. Because I did not have this alignment print out, a simple refund in a redundant service became a corporate issue sent to "claims". " They should call you tomorrow" I was told. That day came and went. The next day, no call. Even the following day, no call. All of them business days. I wasn't asking for anything outlandish. I will continue to sit here and wait from corporate for my $150 back on the $2200+ I spent, if they do at all. I did find it interesting that the person I spoke with when I showed up said "he would put his technicians up against any garage". It's a tire shop that does repairs as a bolt on secondary service, not the inverse. I highly doubt Sullivan Tire can program an ABS hydraulic module on a Mercedes to electronically pair it to my car. I doubt they can do the work my ASE certified master mechanic relative can at his high end dealership, who also saw the tires and suggested a realignment. I found that statement to be rather disingenuous, though I do understand the meaning behind it. Now I sit here and continue to wait for a phantom "claims department" to call me (I am definitely not holding my breath). No contact info for this department given. Just a "they'll call you". I find it rather interesting that management does not have the ability to make an executive decision on a small refund of a much larger total purchase. It's not the money at this point. It 's the principle. I trust my mechanic implicitly.

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