Kelly Honda

Reviews

• JH

  Justin Hufnagel

  3 days ago
  1.0
  I made an appointment for service and dropped my car off early. I was told it would take 3-4 hours to complete. I called after 4.5 hours and was told it would take another 3-4 hours. It took 10 minutes to get a hold of someone one the phone after multiple transfers and being dropped twice. Will not go back. Update: I reached out after Kelly Honda replied to this review and they said they are sorry and there is nothing they can do.
• CR

  Cody Roork

  Aug 12, 2026
  1.0
  Got a full service oil change engine and transmission change was told that I was getting a full detail did not receive any type of detail and left a plastic bag over my seat change my whole seating arrangement with my steering wheel height service was horrible didn’t even receive a new sticker stating my oil change was done and when the next oil change should be done at
• LC

  Laura C

  Aug 7, 2026
  1.0
  Bought my vehicle here in 2023- only have been getting my car serviced here. I now need new tires and looks like when i got the vehicle I never got the wheel lock key. Never had the need to even look for it until now. (The service person was rude and told me to go talk to my sales person, acted like she did not care). I asked to speak to a supervisor and was told there is no need as I would be told the same thing. They charged me $50 to remove the wheel lock and $110 for new ones. Is a scam. They treat you well just when you purchase the car. Good luck with the rest.
• EA

  Elijah Alouidor

  Aug 3, 2026
  1.0
  Would not come here for any type of service. Came in with a 2013 Honda Pilot, I needed a diagnostic scan as to tell hopefully a bit more in depth of the code I was getting from a scanner. I told them the code and the work down. They proceed to tell me the exact info I told them. When I asked for an analysis, they said it was no longer available because the technician left for the day. They have a whole system that should be updated throughout the process of the check in, work in progress and ready for pick. However, this was not updated at all. I dropped my car off at 9, called around 5pm for an update for the associate to tell me the car was ready. Very frustrating and unorganized. Would not recommend.
• GM

  Gustavo Martinez

  Jul 31, 2026
  5.0
  I had an outstanding experience at Kelly Honda on Lynnway! The entire team was great, and the service was beyond excellent from start to finish. A special thank you to my sales representative, Kahlil, who did an amazing job throughout the entire process. He was patient, helpful, professional, and extremely knowledgeable. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. His excellent customer service made the car-buying experience smooth and stress-free. I highly recommend Kelly Honda to anyone looking for a great dealership and exceptional service. Thank you, Kahlil, and the entire Kelly Honda team!