Monro Auto Service and Tire Centers

Reviews

• BN

  Becky Neal

  4 days ago
  5.0
  I can't say enough good things about Monroe Auto Repair & Tire in Lowell. I was a woman in complete distress after accidentally destroying my front right tire when I misjudged a U-turn and hit a curb. I pulled into their lot with a completely flat tire, stressed and worried, especially since I live about two hours away in Maine. Before I even had a chance to gather myself, one of the mechanics came right out to greet me. He was incredibly kind, professional, and reassuring. He calmly told me, "We can take care of you, ma'am," and brought me inside where it was cool and comfortable while we figured out what I needed. At first, it looked like they didn't have the unusual tire size that my SUV needed, and I was told it might not be available until the next day. That sent me into another panic because I had to get home. Somehow, the team worked some kind of magic. I still don't know how they did it, but they managed to find the exact tire I needed that same day, got it to the shop, installed it, and had me safely on my way back to Maine. The level of customer service I received was truly exceptional. Everyone treated me with kindness, patience, and genuine care during a very stressful situation. They didn't just fix my tire—they went above and beyond to help someone who was stranded, stressed, and far from home. Thank you to everyone at Monroe Auto Repair & Tire. I'll never forget your compassion, professionalism, and willingness to go the extra mile. You turned what could have been a terrible experience into one I'll always remember with gratitude. I wholeheartedly recommend this shop to anyone who needs honest, caring, and outstanding service.
• TG

  Theoni Gray

  Jun 11, 2026
  5.0
  Awesome experience! Fast, kind, and professional- fair pricing! Would recommend to anyone- service tech was so helpful!
• MD

  Mike Desroches

  Jun 8, 2026
  5.0
  Mike Tusa worked on my 2012 Hyundai Elantra Touring. Did a great job!
• NN

  N.T.

  May 19, 2026
  1.0
  If i could give zero stars i would. HORRIBLE customer service. Seen me standing at the counter multiple times and refused to come over to help out. Instead, they were texting and blasting obnoxiously loud music. Stay away from this location. I ended up never receiving any help and walking out after 10 mins of waiting for help.
• SH

  Seddiqa Mohammad Hussein

  Apr 30, 2026
  5.0
  I had a great experience at Monro Auto Service & Tire Centers. I really appreciate the service. The staff, especially Jonathan, was knowledgeable, kind, and very helpful, and he is an expert with cars. They fixed my car, and the service was great. I would definitely recommend them to my friends :)

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