495 Chrysler Jeep Dodge Ram

Reviews

• MT

  Mecca Tymes

  Sep 10, 2026
  1.0
  ★☆☆☆☆ Two days. Four trips. 75 extra miles I paid for. Not one employee ever gave me their name. I leased a 2024 Wrangler from 495 Chrysler Jeep Dodge Lowell. Lease ended Sept 11. I came Sept 9 to return it early, because I was over mileage and every mile costs me $0.25. SEPT 9 Pulled into service. A man was standing there. Never introduced himself. I said I was returning a lease. He said they couldn't — "the guy who does it isn't here." No name. No number. No offer to find anyone else. He never asked if my lease expired that day. If it had, I'd have been out of options, and nobody cared enough to ask. I drove to the front. Two more employees — one smoking outside, one in a red shirt. Neither introduced himself. Same answer. This dealership does lease returns through one person, four days a week. Wednesday is the one day they don't. They couldn't give me his name. Couldn't schedule me. Come back tomorrow. I asked if I could leave the vehicle in one of the many empty spaces and return for the paperwork. No. The man in red told me to go find another dealership that would take it. Then, the moment he realized I was returning rather than buying, he asked if I wanted to trade into a Cherokee. Suddenly there was energy. Once it was clear there was no sale, the helpfulness ended. So I did what he said. Drove 20 minutes to a Jeep dealership in Methuen. They said they couldn't accept a vehicle purchased at Lowell — it had to go back where I leased it. The opposite of what Lowell sent me out believing. The difference in treatment was immediate. Polite. Professional. Their employee said one person handling returns made no sense — they have three who can do it — and that a lease return is one of the simplest transactions in this business. He told me to write a review about how Lowell treated me. I called Lowell from there. Sales gave me a name for the first time: Shaw. No number. No way to schedule. I asked what time he arrives — told 8am, then a voice in the background corrected it to 9. Someone had the answer and wouldn't take the call. They also said I didn't need an appointment, just walk in — the opposite of what I'd been told in person hours earlier. SEPT 10 I drove back a fourth time. The same man who'd been smoking the day before, who told me they couldn't help me, walked out and said: "I remember you. You're returning the Jeep." Then he photographed the plates. Removed them. Recorded the odometer. Handled the entire return himself. Ten minutes of work. Then we stood in the lot another twenty-plus waiting on a receipt. I never met Shaw. He never came out, never introduced himself, never apologized, never appeared. Whoever handled the paperwork inside, I never met either. Not one person put a name to any of it. His explanation for Wednesday: he had to leave the paperwork for Shaw. He could have left it for Shaw on Wednesday. The vehicle could have sat in the lot overnight. Nothing about Thursday required anything Wednesday couldn't have — except my time, fuel, and mileage. Then, while I stood waiting, he joked about me "acting crazy" and not wanting to pay my bill — mocking a frustration his own department created. He also came out to say the receipt couldn't be printed and offered to email it — to get me off the lot faster. I said I wasn't leaving without it in hand. He then admitted he wouldn't have left without one either. So why try? We stood outside over half an hour. Never invited in. Never offered anything. The person with me needed the restroom and chose not to ask, because the treatment made her uncomfortable enough to just wait outside. She'd asked at another Jeep dealership the day before and been helped without a second thought. Three years of payments. When I came to hand the vehicle back, they treated me like an inconvenience — until they thought they could sell me something. They sent me to a competitor rather than take back their own lease. If you're buying, they'll talk to you. If you're not, expect to stand in the parking lot and be told to come back tomorrow.
• JR

  Jermmy Raghu

  Sep 8, 2026
  1.0
  I will never do business with this dealership due to unacceptable behavior of the service department and the loaners manager name Jose, who got smart with me over the phone conversation and if they wanna pull up the conversation, they can pull up the phone call
• DN

  Deon Nazworth

  Sep 3, 2026
  5.0
  We had a great experience buying a new Jeep Cherokee from this location. Shah and Derek were both great to work with, and both were very accommodating. They were both always quick to answer all phone calls, emails, and texts. This turned out to be a simple process and unlike any other car buying experience I have had in the past. Based on my experience, I would highly recommend this location if you are looking to buy a new vehicle.
• TM

  tj murphy

  Sep 2, 2026
  1.0
  Do not buy a car from these guys I bought a used 2022 jeep grand Cherokee and they sold it to me with a issue where it won’t always start when I brought it and they told me it was fine and there was nothing they could do I also had a headlight go out three days later with is no big deal but after paying 100 bucks to get it fixed it went out again three weeks later! now the car vibrates every time I break and sways every time I turn and I am not dealing with there rude mechanics who act like I’m making up stories when I tell them what’s wrong with the car again so I guess I will just pay out of pocket with a honest mechanic I know dealerships will screw you on price but these guys take it to a whole new level
• AS

  Astrid Sosa

  Aug 17, 2026
  1.0
  I brought my jeep in for a check engine light and overheating. After a week and $1900 Worth of work, I drive the car out of there, when they supposedly fixed it and the car was leaking oil profusely from under the car. They fixed that problem for free $1200 worth so they say. Seven days later and the engine light still on, now they tell me it’s because my car is old. If that was the case , service should’ve touch it if you don’t fix old cars. It’s a 2018 jeep with 102k miles. Never had an issue except for charging the oil filter housing a year ago. Take it to this dealer and in a week it needs over 4,000 worth of work. So that’s what the dealer manager is going with, my car is old. Lesson learned. Don’t take your car there, unless it’s a new car, because they can’t handle fixing anything unless it’s new.

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