Enterprise Rent-A-Car

Reviews

• FF

  Francisco Fabian

  1 day ago
  1.0
  If there were an option for zero stars I would have chosen that one. So the car i rented at around 5pm smelled a little like cigarette smoke but I decided to take it anyway thinking it would not bother me much, drove it home and parked it in my driveway without using it that evening. The next morning when I went into the car the cigarette smell was 100 times worse. I went back to return the vehicle and see if they had something else available. They apologized and proceeded to get me into a different car. When I tell you that the next car they gave me was filthy with stains all over and a 10in rip in the back seat that you could see the yellow foam coming out of it. I went back in and told them I wont be taking a car looking like that and that I would like to cancel. The manager argued with me about the car being fine to drive. I said the car probably does drive fine but the condition is unacceptable for something I would be paying over one hundred dollars for a day. Mind you the first car I returned was driven from the rental place to my home and back to the rental place the next morning. So when we started the cancelation process I was thinking I would be paying half of the cost since the car sat in my driveway overnight until I returned it the next morning and the cancelation wasn't because of me it was because of the cars that were offered to me in conditions that were unacceptable. They continued to charge me a full day because its in the policy. I've been a customer for many years there spending thousands of dollars and this is how I got treated but I guess being a loyal customer these days means nothing anymore.
• NL

  Nicole Levesque

  4 days ago
  5.0
  These guys saved my bucket list trip last week! I had a reserved rental for 2 weeks at the Hertz in town and when I got there they had no car for me and were offended I was there for a personal rental not an Uber. I was left scrambling and Enterprise here SAVED ME. I apologize for not remembering the members name, but he was a very tall younger guy. Even with limited availability he was able to get me into a Honda Accord within 20 mins for my trip. I won't ever rent anywhere else now! Thank you!!!
• CB

  Chris Baker

  Aug 15, 2026
  5.0
  Great team
• JC

  janee carroll

  Jul 29, 2026
  1.0
  Zero stars. The car ended up with a nail in the tire. Enterprise would not give me another rental until the original rental was towed(ended up not being towed for a week and I would have been stranded on a way to a funeral) they gave me an uber to an airport. Airport wouldn't give me a new car. Enterprise called us an uber and said that because it was 150 miles left to where we needed to be it would be split with 3 Ubers. So when the first uber dropped us off in the middle of nowhere in the middle of the night in a town with no Ubers we were left stranded in the woods at 1230 in the morning. Enterprise would not answer and kept hanging up on me. In the morning we had to go to 3 enterprises to get a car and they didn't even wanna give us a car until the original one was picked up. Again this car ended up being picked up a week later. I'm disgusted on how this was handled and that I was left stranded in the middle of the night in a state I don't know while trying to bury my son's father. Do better. I would like to stress the fact that this had nothing to do with the Haverhill branch. It was originally rented there but these issues all started in upstate New York while traveling.
• CW

  Carolyn Wilkinson

  Jul 11, 2026
  4.0
  The place itself was great as the people working there are awesome. My issue was with the car itself. I signed on to rent a Compact car & was given a Nissan Versa and I was totally dissatisfied with it. I informed the clerk of the issues with the air-conditioning and the lack of acceleration and the feeling of driving a tin can, not feeling 100% safe. Upon further research, after my rental was returned, I learned this car is categorized as a SUB Compact and that is not what I paid for.

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