Sullivan Tire & Auto Service

Reviews

• JK

  Jacob M Kallupura

  Sep 2, 2026
  5.0
  Very good service. Exceeded my expectations. Francisco, at the front desk in Framingham, is a star in customer service.
• AW

  Alan Wong

  Jul 31, 2026
  5.0
  Very attentive and friendly customer service. Very easy and helpful process to price match as well. I had a flat tire and a tow to tackle, and Francisco put me at ease through the process. Thank you very much to Francisco for help with intake, and to the other gentleman for making checkout very pleasant and easy. I highly recommend this location! Great service.
• JJ

  Joshua

  Jul 24, 2026
  5.0
  When I went in knowing what kind of tires I wanted for my wife’s CRV They were very easy to deal with and gave me good savings on a Promotional sale Though I gave them the whole day to do it, they put them on within an hour without trying to sell me other things I know I don’t need I like this place and they were very easy to deal with
• KC

  Kenneth Carson

  Jul 20, 2026
  5.0
  I always come to Sullivan first. I was very happy with the greeting, communication, and service. I needed an oil change, but the free tire rotation would be due soon, so they took care of that at the same time, saving me another trip later. I felt that I was in good hands! The waiting area was clean and comfortable.
• DM

  David Mack

  Jul 14, 2026
  5.0
  Francisco took the time to listen to me to understand the repair needs of my vehicle. As we use our van for a theater company. The 2007 Honda Odyssey EX-L is an older Honda that I know will run forever if properly maintained. As I have always kept it maintained. Since we donated it to our theater company we can't spend money on "nice to have" fixes, but focus on safety and drive-ability fixes (thus why my rear wiper was never fixed - maybe you can give me have a good deal on the repair :-)). Francisco never tried to upsell me, nor did he or anyone at Sullivan Tire look down on me or the van for being too old to repair. He communicated my issues to the tech who was competent in his work and more importantly understand what was wrong with the van based on Francisco's input from my lengthy and patient conversations. I understand a battery drain is a tricky job to diagnose. I was very hesitant to do the job and considered the van going the way of the junk yard, as a "battery drain" can easily mean a "wallet drain". The process required a lot of time and patience from both the tech and the customer. When I wanted to take the car for the day and bring it back, Francisco gave me an honest assessment and told me it could undo some of the troubleshooting work that is currently underway. I am glad I left the van for over a week listened to their advice. Sullivan Tire has the customer in mind, but also needs to have what is best for the vehicle in mind too - regardless of the customer's preference. I respect that, and that is what makes a good mechanic a great mechanic. It is a tough industry to be in, with rising parts costs, hotter summers and colder winters, or vehicles are under a lot of strain and great mechanics are needed more than ever for an older vehicles to run right. As I can sense that the repair was done right - based on that unspoken feeling, as the windows roll down a little more faster, starting up is a little quicker, the van is much more responsive and back to its old self again! The van now runs and rides (from recently new tires from Sullivan) unlike a vehicle that is almost 20 yrs old with 235,000 miles on it. It's a Honda that was built at a time when quality mattered. Thank you very much for all the hard work you and your teams do!!

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