Bernardi Toyota

Reviews

• TL

  Tom L

  6 days ago
  1.0
  This morning I had scheduled service for an oil change, tire rotation as basic services and then two additional requests. My horn does not work in my car and the tire air pressure light has been on in my car for awhile, either stayed on or would flash while driving. I got sent two different videos by the technician. In total I had 9 items that need immediate attention. Two of the services were about 3K each and after adding them all up would have cost around 8K plus. My last service visit was this past March and after some service repairs my car was in great shape. Six months later or so all of a sudden my car is in this poor condition? Therefore, after seeing all these issues I declined on getting my horn fixed as I am feeling at this point I may need to get a new car soon. However, I end up getting charged $192 for the labor on the horn, yet there was no service done for the new horn. I was told after the fact its due to the diagnostic test they run you get charged and the advisor would work on waiving that fee if I got the work done. I was not told this by the service advisor prior to agreeing to the selected services I did chose to get done today. I feel I should have been told beforehand I would be charged $192. If I knew that I would have probably went ahead and simply got the horn done for the total cost of $390. I have been going to Bernardi Toyota Framingham now for the past several years and felt I got quality service and work. However, going forward I am very skeptical to go there for future service as paying about $200 just for a test and/or visual of my horn doesn't seem right at all especially when its a loyal customer that has now gone there the past several years. In addition, I had pickup and delivery and I found that in my cup holders in my front seat area I had liquid, like spilled coffee in the holders as well as some smudged on driver side inside door. I don't know if that was caused by the driver picking up and delivering or the technician but that is not professional as well.
• PK

  paul knaplund

  6 days ago
  1.0
  Very disappointing service experience at Bernardi Framingham. I called ahead and was quoted $129 for basic service—oil change, tire rotation, and safety check. At check-in, the price was $139. When I questioned the $10 difference, I was told, “Don’t worry, this is just an estimate and includes sales tax.” I was ultimately charged $139 plus sales tax. During the service, Bernardi recommended replacing one tire and gave me a written estimate of $343 for a Michelin Defender 2, mounted and balanced. I said the price seemed high and asked if they would price match. I was told yes. I found the same tire, including mounting and balancing, for about $120 less. When I asked Bernardi to match it, I was told they didn't actually have the Defender 2 in stock—the same tire they had just quoted me—and then that their price match applied only to the tire, not the mounting and balancing. I declined the tire replacement. The conflicting explanations and pricing left me with zero confidence in this dealership. My advice: get every price and price-match condition in writing, and shop around before authorizing work.
• BB

  Baystate Backcountry

  Sep 29, 2026
  1.0
  One Star is too much credit for this place. Avoid going here for ANY service including purchasing and leasing. Staff is bothered by customer questions, no one even bothered approaching me while looking at vehicles. Service center never called back for an update or anything about my vehicle. When I called they didn’t know anything about it as the rep I checked in with had left. Worst experience ever. Don’t go here for anything.
• LK

  Lillian Kelting

  Sep 26, 2026
  1.0
  Horrible customer service and a really rude sales rep. They wouldn’t even let me test drive one of the cars I wanted to look at. I arrived wanting to test drive only 3 in total, and they refused to let me test a RAV 4. I had to convince the sales rep to even let me test drive one car. I was told “well these cars are really popular and we will just sell them without people needing to test drive”. I left and bought my car elsewhere. Never again. What an absolute joke of a dealership. Don’t pull these slimy rage bait sales tactics.
• MS

  Muthu Selvan Sundararajan

  Sep 16, 2026
  1.0
  Severe Workmanship Error – Caused Seized Rear Caliper & Secondary Damage I am writing this review to warn others about the serious lack of quality control and potential safety hazards with brake services at this shop. I brought my 2013 Toyota Camry here for a routine rear brake pad replacement. Just 45 days later, my rear brakes began grinding severely. I took the vehicle to an independent, certified repair facility to inspect the issue, and they discovered that the left rear caliper piston had been jammed/seized just after this brake replacement. Because the piston was stuck, the new brake pad was forced into continuous contact with the rotor, completely wearing the pad down to raw metal-to-metal in under 50 days. This continuous dragging destroyed the rear rotor and required a complete replacement of the rear caliper, mounting bracket, pads, and rotors at significant out-of-pocket expense. The second shop recorded clear video inspection evidence proving the seized piston was the direct cause of the premature destruction. When a basic pad change results in a ruined caliper and destroyed rotors a month later, it points directly to improper service techniques—such as failing to use proper retraction procedures or forcing the piston back incorrectly. I have submitted formal diagnostic evidence and a reimbursement demand to management. I strongly advise anyone considering brake work here to double-check their procedures or take their vehicle elsewhere.