JF
Joseph Francisco
Jul 20, 2026
Absolutely disgusted with sullivan tire.
Called july 16th, got in touch with a gentleman at the store who heard my interest in purchasing a new set of tires for my vehicle. I decide to shop around for prices.
Call back the next day, and set up an appointment with what I can only assume to be the call center. About 4 hours later I get a call from what I belive to be the warehouse. Gentleman on the phone says that the tire I had an appointment to have put onto my vehicle, 1 tire was given away. Inconvenience, but not a big deal. I ask when the tires can be ordered next and and how early the job can be done in store. Transferred to a lady who says they can be in earliest Monday. Okay, schedule an appointment for Monday July 20th.
Get there, drop off the car, no big deal. Guy at the desk calls me about 3 hours later. No tires at all of that type in the store at all. He dosent have them. Says the lady at the call center lied and never ordered them / were not on the delivery truck. Unreal. He then reccomended a different tyre. Not to mention, i drive a 2014 kia sorento. Doing 1 second of google research the tires i was reccomended were made for sports cars and sedans, designed to handle heavy cornering and high speeds under load which unless i am a toddler, is NOT what a 2014 kia sorento is designed to do. I think that i explained to everyone involved about 80 times that i do a massive amount of highway driving and need highway oriented wet / dry weather all season tires. Apparently, the vehicle also cannot have an alignment done, the ball joints need to be replaced? I know this is a blatant lie because i just had the car inspected by a mechanic i trust fully, and the inspection returned a completely different item being troublesome to the suspension. This is very upsetting.
I did not have the service performed. I took my vehicle back and went to town fair tire, who will have my buisness from now on. The treatment of not only myself but my vehicle and needs were listened to and understood leaps and bounds better. I am no businessman, but I dont belive that what I experienced is a healthy way of doing buisness at all.