Empire Hyundai Inc

Reviews

• AA

  Anne Marie De Amaral

  Aug 12, 2026
  5.0
  Today I went to see some new cars at Fall River Hyundai because my last vehicle was a total loss because someone hit me so I end up getting a new car at the Fall River Hyundai I met Devian Hernandez he was wonderful he helped me out with everything and he helped me get a brand new car and lower my payment I been with Hyundai for years and I love all of them they’re all wonderful people they work with you he did with me and I saved money so if you’re interested in getting a new vehicle just ask for Deviant thank you so much Anne Marie De Amaral
• BC

  Branden Costa

  Aug 12, 2026
  1.0
  Was coming here for over 10 years for buying cars, simple oil changes, inspections, and all work to my vehicles. Customer service has always been ok. My last visit cost $138 for a simple oil change, which doubled in price since my last visit less than 6 months ago. The explanation? The war in the Strait of Hormuz — for a fully synthetic oil change — not even real oil. They sent me an oil change coupon 2 days before which I tried to use, but wasn’t even honored. Sad. My family and I won’t be returning here.
• JD

  Joe Drew

  Aug 9, 2026
  1.0
  I recently had a highly unsatisfactory experience while attempting to purchase a used vehicle at a Hyundai dealership. During the visit, I inquired about an additional $1,700 “used car prep fee.” The salesperson explained that the dealership effectively charges for reconditioning twice: once by incorporating initial repairs into the vehicle’s listed price when it arrives, and again through this separate fee, which is described as covering cleaning and any further repairs identified afterward. At that point, a finance manager entered the conversation in an aggressive manner, interrupting and preventing me from speaking. When I requested a printed copy of the pricing documentation, I was told it was the dealership’s property and was only permitted to photograph it. I then asked that the photocopies of my identification be shredded in my presence. Instead of complying, the salesperson partially tore the document and handed it to me, stating that I could dispose of it myself on the premises. I have never encountered such unprofessional conduct at an automobile dealership. Compounding the issue, the dealership retained my identification and failed to contact me to advise that it was still in their possession. As the dealership is closed today, I intend to follow up on Monday to determine whether they still have it. The other guy behind the counter said I was being passive aggressive for simply just asking questions that they didn’t want to answer. Long story short. He said if they are doing bad that day or month…. You pay more for your car…. If they are doing good, you pay less. Great sales tactic lol
• CK

  Chris Kelly

  Aug 2, 2026
  5.0
  Like many people, I will drive a car into the ground before going shopping because I hate the car-buying process very much. That said I was very stressed out when I pulled in to Empire in Swansea, but when Alex came out to talk to my wife and I he immediately calmed me down by explaining the best options for our price range and before too long got us into a car and plan that worked for us. Alex was friendly, knowledgeable, willing to answer any questions, and very helpful every step of the way. Brendan, the finance manager was also extremely helpful in getting us the best deal possible and helping us to set up a great payment plan that works for us. Overall, the team at Empire made a stressful experience enjoyable and I highly recommend Alex and Brendan!
• EJ

  Ethes Jonas

  Jul 28, 2026
  5.0
  I bought a New Elantra from here and I will definitely be buying all my future cars and my kids cars here as well. The staff were very kind and helpful as well as patient while respecting my time made the whole process under 2 hours. Very special shout out to my salesperson kermy he made this whole process very easy to understand and we had some fun with it too my car came out full tank of gas and squeaky clean highly recommend these guys they are true professionals in their field !!