Empire Ford Inc.

Reviews

• RM

  Rachel Melo

  Aug 4, 2026
  1.0
  My driver door handle broke I went to Empire to get a quote of how much it would cost to fix it. I told them what was broken but to get an estimate they wanted $199, plus the cost of the part and labor. I have 2006 Ford Focus. The passenger door has been broken for years. I will be climbing into front seat from the backseat. Not an easy feat for a 75 year old. This door handle problem must be a significant issue because a U Tube video of how to fix the problem from 2025 has already had 66,000 views. When I need a new car I will not be getting a Ford.
• TZ

  Tony Zoglio

  Jul 29, 2026
  5.0
  I was looking for a 2025 expedition platinum in white. I checked all of Rhode Island and could not find one. I found one online at Empire Ford of Fall River. I contacted them on the phone and spoke with the salesman Merv. I then drove the hour+ to see it the next day. My conversation with Merv was great he answered all my questions and sent me photos through text. Merv was great! . I knew right away he wanted to help me make this deal. I drove up with my wife the next day. We looked at the expedition and a few other cars to compare. We test drove all. He was patient with us and understanding our price points. Merv never seemed to uninterested with us and through the whole process, yes we bought the expedition, he was right there to assist. I have purchase many fords and this experience was one of the best I have had. Thank you Merv and Empire Ford !! You know have a loyal customer from Rhode Island.
• BR

  Brenda Rosie

  Jul 27, 2026
  1.0
  I had a terrible experience at Empire Ford of Fall River. I was interested in buying a used car, but they wanted to charge me about $4,000 more than I expected, which felt very misleading. What made the experience even worse was that a salesperson told me if I gave him $100, he could get me approved for financing. That made me very uncomfortable, and I wasn’t sure if that was appropriate or even legal. Because of that, I decided to leave and take my business somewhere else. I would not recommend this dealership based on my experience. I hope management looks into how customers are being treated.
• RS

  Robert Sanchas

  Jul 27, 2026
  1.0
  This is poor business!! On Saturday I made an appointment to look at a truck on Monday in Fall River. It was confirmed serveral times through emails, texts and a call on Monday morning. I showed arrived at Fall River they told the tuck was taken to auction in error and they are sending in back from Quincy with a tow truck. Wasted my time and gas!! I just received another call telling me they sold the truck! Making my reservation on line was a big waste of time and still didn't reserve the truck for me!! I am not at all pleased with your ways of doing business. What kind of company are you running are you that money hungry?
• TL

  Ty Lucas

  Jul 22, 2026
  1.0
  My experience with Empire Ford was extremely disappointing. From the beginning of the purchasing process, communication was inconsistent and there was very little follow-up. As a customer making a significant financial investment, I expected transparency, timely updates, and professional customer service. Instead, I was often left wondering what was going on. What frustrated me the most was that management assured me they would personally reach out to address my concerns, but that call never came. When a dealership makes promises and fails to follow through, it creates the impression that customer satisfaction isn’t a priority once they have your business. Unfortunately, I was left feeling like the only thing that mattered was getting my money, not providing the level of service and support that should come with such an important purchase. That is not the experience anyone should have when buying a vehicle. I’m still hoping Empire Ford will make this right. At this point, I believe the dealership should either resolve the issues that have been ignored or refund my money. I would much rather update this review to reflect a positive resolution than leave it as it stands today, but that will depend on whether the dealership finally follows through and takes responsibility. I sincerely hope no other customer has to experience the same lack of communication, accountability, and customer care that I did.