Sullivan Tire & Auto Service

Reviews

• AC

  Anthony Chermesino

  Jun 23, 2026
  1.0
  Avoid the Wareham and Plymouth locations unless you want to be scammed for unnecessary repairs.I brought my 1998 Chevy Express conversion van in for a routine alignment. My trusted independent mechanic had just completely rebuilt the front end with brand-new inner/outer tie rods and stabilizer links. Crucially, my mechanic personally freed up all the camber and caster adjustment bolts beforehand so the alignment would be seamless.Wareham pulled a lazy "tow and go" and claimed they couldn't reach the bolts. Corporate stepped in and sent me to Plymouth, claiming they had the proper tools.Plymouth called me with a fabricated story. First, they claimed the adjustment bolts were frozen. When my mechanic called them out on that lie, they immediately shifted their story and claimed they could turn the bolts, but the upper control arm was "seized to the frame," refused to adjust, and would need to be cut off. They immediately tried to hit me up for a $1,200 quote for new upper control arms.Here is where they caught themselves in a massive lie: the control arms on this van are relatively new insurance replacements, and when they handed me the final alignment printout, the camber and caster numbers were completely different from when I drove in.Basic physics and suspension geometry dictate that if the alignment numbers changed, the control arm physically moved. They forced the adjustments even further into the red, threw my perfect toe spec completely out of alignment, and then tried to scare me into a massive, unnecessary $1,200 repair.I refused to pay a single dime, walked out with my van, and took my business to an honest independent shop. They rely on cookie-cutter corporate sales scripts to exploit people they assume don't know any better. If you go here, check your printouts carefully—their own data exposes their dishonesty. UPDATE: Regional Manager called me from Barnstable to address this review. Instead of investigating a documented safety issue or addressing the physical data proving the alignment numbers changed on the rack, he spent a two-minute phone call yelling at me, attempting to talk over me, and trying to bully me into removing my public feedback. He admitted that the camber and caster numbers moved, but claimed that a technician turning a wrench and changing the vehicle's geometry on a screen is just a "matter of opinion." He then tried to guilt-trip me by stating they spent five hours on my vehicle, ignoring the fact that they spent those five hours actively making the alignment worse to fabricate a twelve-hundred-dollar repair checklist. This company does not care about vehicle safety or mechanical reality; they only care about manipulating public metrics and protecting their store scores.
• CH

  Courtney Hahn

  Jun 3, 2026
  5.0
  I've always had a great experience there, they make everything so easy for you!
• DG

  David Goulart

  May 23, 2026
  5.0
  Brought my 2021 GMC Canyon for a problem with the engine cooling system. They looked the truck over and found the problem. Called me with a quote and the final bill was the exact quote. Truck is running as it should. Would go back there anytime
• NH

  NANCY HOUGH

  May 4, 2026
  5.0
  Steve Walsh was very knowledgeable and took the time to explain everything, he gave me all my tire options with current promotional savings offers. Robin Caron was also very professional and nice. She checked me out and made sure I had my maintenance protection plan brochure and explained how that works and also told me about the free alignment every 6000 miles for as long as I have my tires.
• RD

  Reid D

  May 1, 2026
  1.0
  Towed my broke down car here. I told them it was the alternator. Charged me $387. They did not diagnose the problem. They changed the oil and air filter and cleaned throttle body..They said it was running just fine. They printed "proof" of my alternator running fine and battery was "OK". It made it a mile down the street. I called them back 20 minutes after paying them. They refuse to refund my money. I wouldn't go here if I were you. ***I towed my car to another shop where they told me my alternator is bad and it killed my battery.*** I lived in this town for 30 years and I will tell everyone I know about these criminals. Thanks guys.

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