Sullivan Tire & Auto Service

Reviews

• JM

  John Medeiros

  3 days ago
  5.0
  The team did an absolutely wonderful job taking care of my tire. They even replaced a sensor for me that the dealer wouldn't tell me which tire had the bad sensor. They communicated, educated and left me feeling good about using Sullivan Tire in Wareham, MA.
• EL

  Eric Lopes

  Aug 8, 2026
  5.0
  Great price...great service!
• RM

  R. Macdonald

  Jul 14, 2026
  5.0
  This team consistently surprises me. I showed up thinking I had several issues that needed immediate attention. Rather than just performing services and charging me for them, they helped me with what needed to get done, holding off on things that weren't necessary. Their honest business has me a happy repeat customer.
• WL

  Wendy Lumbert

  Jun 26, 2026
  4.0
  A long wait but the work was done right.
• AC

  Anthony Chermesino

  Jun 23, 2026
  1.0
  Avoid the Wareham and Plymouth locations unless you want to be scammed for unnecessary repairs.I brought my 1998 Chevy Express conversion van in for a routine alignment. My trusted independent mechanic had just completely rebuilt the front end with brand-new inner/outer tie rods and stabilizer links. Crucially, my mechanic personally freed up all the camber and caster adjustment bolts beforehand so the alignment would be seamless.Wareham pulled a lazy "tow and go" and claimed they couldn't reach the bolts. Corporate stepped in and sent me to Plymouth, claiming they had the proper tools.Plymouth called me with a fabricated story. First, they claimed the adjustment bolts were frozen. When my mechanic called them out on that lie, they immediately shifted their story and claimed they could turn the bolts, but the upper control arm was "seized to the frame," refused to adjust, and would need to be cut off. They immediately tried to hit me up for a $1,200 quote for new upper control arms.Here is where they caught themselves in a massive lie: the control arms on this van are relatively new insurance replacements, and when they handed me the final alignment printout, the camber and caster numbers were completely different from when I drove in.Basic physics and suspension geometry dictate that if the alignment numbers changed, the control arm physically moved. They forced the adjustments even further into the red, threw my perfect toe spec completely out of alignment, and then tried to scare me into a massive, unnecessary $1,200 repair.I refused to pay a single dime, walked out with my van, and took my business to an honest independent shop. They rely on cookie-cutter corporate sales scripts to exploit people they assume don't know any better. If you go here, check your printouts carefully—their own data exposes their dishonesty. UPDATE: Regional Manager called me from Barnstable to address this review. Instead of investigating a documented safety issue or addressing the physical data proving the alignment numbers changed on the rack, he spent a two-minute phone call yelling at me, attempting to talk over me, and trying to bully me into removing my public feedback. He admitted that the camber and caster numbers moved, but claimed that a technician turning a wrench and changing the vehicle's geometry on a screen is just a "matter of opinion." He then tried to guilt-trip me by stating they spent five hours on my vehicle, ignoring the fact that they spent those five hours actively making the alignment worse to fabricate a twelve-hundred-dollar repair checklist. This company does not care about vehicle safety or mechanical reality; they only care about manipulating public metrics and protecting their store scores.

Frequently Asked Questions About Sullivan Tire & Auto Service