Enterprise Rent-A-Car

Reviews

• LG

  Lana G

  Aug 28, 2026
  1.0
  I can tell that the surveys don’t count for anything anymore. So I’ll post here. Your staff are rude. When I was next in line, Stephanie at the counter, was rolling her eyes and making gagging faces with her tongue out to her coworker. When I got up to the desk, she said she was tired of from working because the line was so long earlier. So of course when she said that I needed to do a $300 deposit even though I have a return flight home, I wanted to double check with the manager. Because I don’t think you can rely on accurate information from an employee who does not want to be there. So she said OK I can get them, but he’s gonna tell you the same thing. So I told her that was fine. I just wanted to hear from someone else. The manager Drew comes out and he looks at her and she points at me and says that one. He doesn’t even say hello. He just says yes that’s our rule. You need to put down $300 deposit because you have a local ID. So I said OK. Stephanie then returns and instead of asking me if I wanted any of the protections, she says well you didn’t get any protections not even gas so here’s your total. No I did not have any protections on my reservation. I was planning on getting gas and the damage waiver because I always do. But I don’t wanna give someone rude who doesn’t wanna be at work, a sale. So I laughed and said OK. I used to work at Enterprise and I remember how hard I strived to pulled the brand. My experience was disgusting.
• KS

  Keith Shiver

  Aug 26, 2026
  2.0
  - 8:45 am: Noticed flat tire; no spare tire in rental - 8:51 called Enterprise, created ticket with Roadside Assistance, was told they found a tow truck provider open 85 miles away - 9:00 received phone call from Enterprise indicating they haven’t found a provider and that they’ll let me know once they have - 9:23 received a call from Enterprise saying since they haven’t found a provider to pick up the car, they’re going to send a car - 10:27 called Enterprise for an update and was told they’re doing a replacement via a tow truck but that they haven’t found a tow provider yet - 11:26 called Enterprise and they said they’re looking for a flatbed truck. Still can’t find one. Will update me when they do. Plan B is to get an uber to take me where I need to go. - 11:40 called Roadside Assistance to ask if they reimburse if I change/repair the tire out of pocket. They told me to call Enterprise Customer Service to confirm policy. Called customer service and was told to contact Roadside assistance. - 11:55 called Enterprise (roadside assistance) to tell them I found an open tow operator and was told one has already been identified and assigned to my case and that it can’t be changed. They put me on hold and spoke to the tow operator. I was told the operator would take ~1hour to get to me and would text me with a status update. - 12:26 called Enterprise to confirm a tow truck is coming and if so, whether they were picking up the car or bringing a car to me; on hold for 12+ minutes, was told a tow truck hasn’t yet been assigned and that I would be updated when one is. I said unacceptable and that I need a resolution immediately. Representative said she escalated the issue and that a provider might need to come from Burlington, VT (2+ hours away). I said no. She ordered an uber. - 1:19 received a text that an uber wasn’t available and that I need to call back to reschedule. - 1:24 received a text from Lyft (instead of Uber) saying they couldn’t find a driver either - 2:00 I found a fix-a-flat machine in the back of the rental and used it to repair the tire -2:15 Drove the rental car 30 minutes to a tire repair shop and was told the fix-a-flat likely fixed the problem (temporarily) and that I can drive back to the airport 4 hours away but that I need to check air pressure regularly - 2:15 Enterprise called back and asked if I still needed an Uber or a Lyft. I said yes. - 3:00 drove back to airport - 7:00 arrived at airport Enterprise rental car return; representative was understanding and offered 50% off total cost Enterprise did literally nothing to help me resolve this issue. I will likely not be renting from Enterprise again.
• AR

  Angela Rose

  Aug 23, 2026
  5.0
  I usually have really good luck with the vehicles. This time I still recieved a nice car but a few inconveniant things were going on with the vehicle. The service light was on for servicing, the tires needed balancing, the windshield wipers were terrible- very challenging to drive in the rain at night, and drivers side break wasn't responding very well, compared to the passenger side- when pressed made you veer to the right. However; I realize these folks have alot of cars and customers and should say something if they notice things if they are aware. They have alot if cars and probably not alot of time, if you let them know they can look into it. The gentleman gave me a discount for the inconvenience.
• SA

  Scott Adams

  Aug 23, 2026
  3.0
  No paperwork provided on return and then Enterprise charged me for 5.2 gallons of gas at $7.53 / gallon AFTER the Enterprise receiving attendant (David) agreed that the vehicle WAS returned with a full tank of fuel and no damage. 8/24/26 UPDATE I was finally able to get through to a person at Enterprise who said this is a known issue "They're working on" that there is a time lag in the data from the vehicle info (fuel level) getting to them. So if you fill up the vehicle near the airport and then return it, their data may not update within 20-30 minutes and even if you get verbal confirmation that your tank is full, you may still get charged an excessive fuel charge. They did finally pinky-swear to refund the interest free loan they charged to my credit card and then disconnected the call before I could respond to the survey.
• DH

  Douglas Hoffman

  Aug 14, 2026
  3.0
  What can I say? We got the least expensive car we could find. We were offered an upgrade for $80, which we accepted. It was supposed to be a "full-size" car. When we got out to the lot, it was going to take awhile to "bring up" such a vehicle, so they offered a small SUV instead. We wanted to get on the road, so we said we would take the SUV. They had a few to choose from and I opted for a Nissan Kicks, figuring a Japanese car should do better than a Chevy. I'm not so sure about that now. The little SUV was comfy enough and very frugal with gas, but it was noisy and anemic in terms of performance. It didn't really feel like $80-worth of upgrade from a cheap Nissan sedan, which basically it was. Also, it had Ontario plates and all the measurements on the gauges were in metric. Oh well. My bad, as I could have noticed that before we took the car. At the end of the trip, we wanted to change the drop-off point to avoid going back to Logan airport and to keep the car an extra day. This was pretty easy to arrange, and we were told there would be no charge for changing the drop-off point and the extra day would cost $80. Okay. When we finally took the car back, they wanted $220 for the changes. We told them we would not pay that as we had been quoted a very different amount. In the end, we paid the $80. So, by no means a bad experience. But they need to get all their employees, even the ones who work weekends, to work from the same playbook.

Frequently Asked Questions About Enterprise Rent-A-Car