Alamo Rent A Car

Reviews

• MM

  M Maguire

  1 day ago
  3.0
  I prepaid for my car rental to get better pricing. I was shocked that I had to an extra $67 just for picking the car up 1 hour early. The pickup counter only had 2 agents working when I arrived and there were about 10 people in line. 2 days before a major holiday you would think Alamo would have more staff on hand. The agent I spoke to was very polite and helpful as were others that assisted me with getting my rental. I was able to get a hybrid and was very happy with the car. Mileage was great and the car handled well. Overall I would rent from them again just beware of hidden fees.
• MS

  Melanie Sailer

  2 days ago
  5.0
  I've never had such a quick, efficient and friendly car rental experience! Walked into the rental area, up the kiosk, scanned my drivers license, reservation pulled up, grabbed the receipt, up the Alamo car area and was greeted by someone who took the receipt, asked which of the cars from the class I chose, and when pondering, the person said, well that one is a hybrid. Done and done! Not sure if it was always easy, or the World Cup brought a new sense of organization. But I don't know that I'll ever have such a great experience again. One can only hope!
• DH

  Davy H

  Jul 4, 2026
  3.0
  Mixed experience: Great garage staff, but terrible front desk service at the lobby I rented a car with Alamo at BOS from 6/28 to 7/1. The experience was a complete mixed bag—the garage staff was flawless, but the front desk service at the Rental Car Center lobby was incredibly disappointing and neglectful. ❌ The Bad (Lobby Counter): After taking the airport shuttle to the RCC lobby, I just wanted to ask a quick question about where to head next to pick up my car, as I had already completed my booking online. There was absolutely no line at the Alamo counter, yet the agent completely ignored me. When I stepped up to ask, they brushed me off and told me to wait. A moment later, still with no other customers in line, the agent simply started chatting with someone else, completely ignoring my presence. Frustrated, I ended up asking the counter of a competing brand just to find out where to go. This frontline service was highly unprofessional. ⭕ The Good (Garage & Car Pick-up): Fortunately, once I got to the garage, the experience completely changed. The staff handling the pick-up and return were extremely detailed, helpful, and had great attitudes. On that floor, brands share the fleet, meaning you can freely choose any car within your reserved category regardless of the brand stamp. Everything from that point on went smoothly. Verdict: The garage team saved the day. If you’ve already checked in online, bypass the lobby counter if you can and head straight to the garage to save yourself some frustration.
• TP

  T P

  Jul 3, 2026
  5.0
  Liam, Getty (hopefully spelled correctly) at the desk and Kahliel (hopefully spelled correctly) at the garage, all were the best parts of my experience while in town. Even the young lady at the exit gate was pleasant, which had not been my previous experience in Boston-Logan. They were upbeat, charismatic, kind, expedient and extremely helpful. My interaction with them felt like family. The car I received was the best I have received in years and lower priced than others from this airport and others. I will be using Alamo again because of this experience. Thank you all and I hope you all were able to enjoy some World Cup matches. Keep this team Boston-Logan Alamo!
• JR

  James Richard

  Jul 1, 2026
  5.0
  We skipped the counter and went directly to our waiting representative in the parking garage. He escorted us to our choice of many vehicles lined up. We chose a suv and he offered to assisted in loading our luggage. We then drove out of the lot. If you have ever rented a vehicle at Logan and have had to wait in line at the counter, and the hassles that followed, well you know what I mean! Alamo has figured out the whole process, from pick up to return, a seamless process! I will continue to utilize Alamo for all my future car rental needs, pricing and ease of use is second to none! Five star plus rating for sure.

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