Valvoline Instant Oil Change

Reviews

• SS

  Shaylin

  5 days ago
  5.0
  Great location! I care a lot more about the quality of service over how quick I can get in and out... and that's exactly what you get. The manager Shae checked in with every customer during their services as well and made sure everything was running smooth while they were understaffed that day. She was very personable and transparent from beginning to end. Valvoline is always the convenient, cost effective option. However, I would go out of my way to specifically go to the Clinton location again in the future!
• LC

  Leisa Crawley

  Jul 19, 2026
  5.0
  I originally went to the Leominster Ma 01453 Location. The assistant manager was so rude. I left and filed a complaint with your staff. I then went to the Clinton Ma. facility and your manager Chea was very competent and kind. She and her staff were amazing. I always had similar experiences with the Leominster store until I met your manager. There was also a young man at the Leominster store who represented your company well. Unfortunately I can't remember his name. He even called ahead to the Clinton store to ensure I was treated well . It was greatly appreciated.
• MD

  Michaela Dimick

  Jul 17, 2026
  5.0
  Employees were efficient, communicative, and polite. We were well taken care of even though we weren't getting the most expensive oil. My seven month old daughter was in the back with us and I was worried about it taking too long and causing her to be fussy, but we were in and out with great speed.
• RG

  Rob Gagnon

  Jul 14, 2026
  5.0
  Shamara and Jacob did a great job. I could tell Jacob was a bit new but Shamara takes her leadership role serious and made sure she helped him in every situation. That girl is going places for sure. Her customer service was 2nd to none. She made sure to explain everything thoroughly and let me know of my options. I have been a customer of Valvoline for over 10 years and I have yet to see an employee with the dedication and determination like her's! Great work Shamara and you are definitely an asset to that store!
• JV

  Jacquelyn Vallee

  Jul 10, 2026
  1.0
  STAY AWAY. I went to the Clinton location for a routine oil change as I am local to the area and we received promotions upon it newly opening. Upon arriving with my 2025 Chevrolet Suburban, service quickly began. I was asked to provide payment prior to the service being complete. Upon turning my vehicle back on, in the words of the mechanic my dashboard “lit up like a Christmas tree.” I was receiving numerous error messages related to my electronic brake system. None of the mechanics including the manager on staff knew what was causing this to happen nor could they resolve it. They suggested I drive around the parking lot to see if the system would correct itself. I listened even though I should not have and almost crashed because my electronic braking system was disabled. I returned into the bay expressing my dissatisfaction with what was happening. One of the mechanics proceeded to go under my hood into my fuse box. The electronic brake system eventually reactived however, my check engine light was still on. The manager said there was nothing more they could do to resolve the issue THEY CREATED as they do not have the technology to read the engine light. I then spent the next three hours at the Chevrolet dealership obtaining a five point inspection to ensure my brake system was functioning as expected while also having the check engine light read. I submitted a claim with Valvoline requesting a full refund for the services rendered approaching two weeks ago this Monday. I have yet to hear directly from a manager at this site with an appropriate resolution. Unacceptable, poor customer service, and inexperienced mechanics who are harming vehicles they are not trained to be servicing.