Valvoline Instant Oil Change

Reviews

• CH

  Charles Homes

  Jun 21, 2026
  1.0
  The small older man who seems to be the boss there -2485 Mass Ave Cambridge - is insufferable. He is arrogant, yelling at employees in front of customers, tries to force unnecessary purchases on the customer . I had to raise my voice telling him not to speak to me like that and stop adding stuff to the bill that he didn't tell me in advance how much they cost. Such as air filter . I am sure I didn’t need it after 3 months and he changed it anyway. When I complained, he aggressively tried to put back the old filter and talked to Me like I am his dog. He lied about my car needing a transmission fluid change for $220 (I went to two different shops afterwards and they told me that I do not need it yet). He also said my back lightbulb is blown but his men couldnt change the light bulb , they said they can’t take out the light fixture. Incompetent much ? He has zero customer service manners. Should be fired.
• HT

  hitesh trivedi

  Jun 17, 2026
  1.0
  Within 20 minutes of having the oil changed, the "Check engine" light came on. I went to a certified mechanic, and they think that the oil could be the problem. I am having my mechanic change the oil again to see if this clears the problem
• LL

  Liz Love

  Jun 14, 2026
  5.0
  Great experience at Valvoline today. I was over the recommended mileage for an oil change and couldn’t get an appointment at the dealer for a few weeks. Stopped into Valvoline and I was on and out in 20 minutes! Mike, one of the techs, walked me through the process, gave great service and recommendations, and even showed me how to check my oil if I need to in the future. Five star experience, right in the neighborhood, and I’ll be back in the future for sure!
• LL

  Luna

  Jun 8, 2026
  1.0
  During a routine oil change, Tyrone's (general manager for this location) behavior towards me throughout the entire visit was visibly defensive, rude, hostile, and condescending. He aggressively tried to upsell me a battery and cabin filter, and gave humiliating and unhelpful answers when I asked for more information. He shoved my dirty cabin filter through my open car window into my face, loudly demanding I hold it. When I refused, he made aggressive physical gestures as if he were going to throw the dirty filter across the car onto my passenger seat, all while still loudly demanding I take it and hold onto it until they were ready to put it back. No other staff intervened. This blatant bullying caused me to feel trapped and unsafe inside my own vehicle. I doubt very much that Tyrone would have treated me this way if I were a man. In addition, the final service documents he handed me flagged absolutely zero issues with my battery or cabin filter, indicating a huge lack of integrity. I submitted a formal complaint and received a full refund and a few coupons for free services from the Area Manager, but after seeing recent reviews saying that Tyrone is still actively employed here, there is no way I would bring my car back to this location to use those coupons. Even going to a different location does not sit right with me. A refund and coupons do not excuse an absolute failure of customer safety and basic integrity. Do not come here.
• BG

  Britney Glover

  Jun 3, 2026
  2.0
  Go in prepared to advocate for yourself. They start replacing things with little transparency and I’ve had to stop them mid replacement to ask what they’re doing. I asked for an oil change and they started doing my air filter and windshield wipers. All of which I can easily change myself for a third of the price. Irks me they don’t ask or tell you what the cost would be. Also my air filter wasn’t bad per my mechanic of many, many years.

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