Valvoline Instant Oil Change

Reviews

• JM

  Jenifer McGuinn

  Aug 11, 2026
  5.0
  Trine and his team are outstanding and SO efficient!
• SC

  Steve C

  Jul 29, 2026
  1.0
  This place used to be great. 5 minutes in and out. Spent 90 minutes there as the only car until some lady came. High pressure upsell on stuff I didn’t need. Incompetent kid trying to add oil while taking phone breaks. When they were “done” and I drove away, oil light and some serious warning light came on. Somehow, all the oil had drained out. New oil, did they ever replace the old oil? Who knows? I immediately returned while my car was still running. Some lame excuse. Never again.
• MD

  Morgan Deuel

  Jul 27, 2026
  5.0
  The location on Mass Ave in Cambridge is my favorite, and the only one I will go to. I always feel well taken care of and the suggestions of services is clearly explained to me. I never feel like they are trying to up charge me into more services. Everyone is friendly and the manager genuinely cares for each customer and employee. Very grateful to have found this location
• AC

  Anderson Carvalho

  Jul 22, 2026
  5.0
  These guys consistently provide great customer service. The service is also so efficiently timed that you’re out of there in a matter of minutes.
• EC

  Erika Cain

  Jul 5, 2026
  1.0
  I went to the Cambridge location because it was on my way home. When I pulled in it was kind of tight pulling into the spot and I was trying to both follow the employees hand signals and also looking around my car to make sure I didn't hit anything. The employee who was helping me pull in actually started to aggressively speak to me, almost yell at me. He said something along the lines of "You either follow my instructions or you do it yourself, pick one!!" I felt very shocked from the start because I didn't understand why he was yelling at me. Then once I was parked he was pretty rude about pushing me to get my transmission fluid and radiator fluid replaced. I would have been willing to do it either way if it was suggested to me, but he didn't just give me the information clearly and upfront. Instead he did a lot of being like "do you even know what it means if this runs out? Do you even understand how expensive that will be?" and he spoke to me like I was not smart at all and couldn't understand anything he was saying. I wasn't even complaining about needing to do these things or the pricing, so I was confused about why he was being so aggressive. When they were doing all the checks on my car he mentioned out loud to himself that one of my headlights was out. I knew it was out and was meaning to get it replaced but I wasn't sure if they could do that at Valvoline because he said it to himself and never asked me if I wanted them to do it for me. Because of how aggressive and rude he was being, I did not feel good about speaking up and so I never got my headlight fixed and I was confused about why they wouldn't ask me to do it. Then once all the work was done, getting my fluids and oil changed came out to over $500. I left feeling frustrated because the entire experience and then within one day my check tire light came on. And when I was on the highway I could hear scraping of something underneath my car. I pulled over and checked my tire pressures and they were fine. So I ended up going to ANOTHER Valvoline within one day of already going and paying over $500! When I went to the Somerville location they were AMAZING and I have nothing but good things to say about them. They said that the Cambridge location had forgotten to screw in my skid plate?? And so it was dragging when I drove. They screwed it in for me and checked all my fluids because they didn't seem to trust the Cambridge location. All the levels came back okay, but they were also confused about why they hadn't asked if I wanted my headlight fixed. I told them I wasn't sure either and then within ten minutes the very kind Somerville guys had changed my light and I was on my way. I would NOT recommend the Cambridge location for these reasons. Awful experience.

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