Copeland Toyota

Reviews

• MH

  michael Hathaway

  2 days ago
  1.0
  My experience differs significantly from those posted. I was sold an absolute lemon which had a transmission failure at 50 miles or 5 minutes after I drove off the lot. The service department took it in to "fix" it which took about a full month. Despite not wanting the vehicle with a second transmission at 50 miles I was forced to take ownership. After then driving it to a summer vacation destination it again had a failed transmission at about 1,000 miles so we are talking about 3 transmissions in about 1,000 miles. This meant, I had to spend my vacation time driving to a Toyota service station on vacation 400 miles from home to get it fixed. They thankfully fixed it in 2-3 days but informed me the previous fix only replaced a small portion of the problem which left all the metal shavings in the rest of the system to again flow back to the new components. Sales management and service management have not been at all helpful and have all stated it is not our fault it is toyota corporate, Take it up with them. Cosidering the reason I came here was the posative ratings, I am beyond disappointed in personal experience and would highly recommend you look elsewhere.
• GG

  G

  Aug 22, 2026
  5.0
  I recently had my Highlander serviced at Copeland, and unfortunately, the hood was scratched while my vehicle was there. I didn’t notice the damage until I arrived home, so I called Copeland right away to let them know. They immediately offered to review the security footage to look into what happened. I have to say, thank God for Daniel Camara, the Service Manager. Daniel was incredibly caring, professional, and helpful throughout the entire situation. He took great care of my vehicle and went above and beyond by offering me a rental car and Uber transportation while everything was being handled. It’s not often that you come across someone who genuinely cares about their customers and takes responsibility for making things right. Daniel’s professionalism and kindness made a difficult situation much easier. Thank you, Daniel, for taking such great care of me and my Highlander! You are the reason I feel comfortable coming back to Copeland again. Wishing you all the best—you are truly an asset to the dealership!
• LA

  Liz Argueta

  Jul 10, 2026
  5.0
  Great prices still exist with this dealerships.
• MD

  Megan Darsch

  Jul 8, 2026
  5.0
  We have been happy with our purchase of a new car, and I recently got a nail in my tire, So I was stuck having to get that checked out. Got my nails done in the new salon during waiting and she was amazing, this might be the best idea ever. Something to look forward to while having to deal with wait times. Good job all around!
• DW

  Daphne Washington

  Jul 1, 2026
  5.0
  My experience purchasing a car with "Sales Consultant "Merlyne was absolutely great! Merlyne is a very professional, pleasant and great person to do business with! My husband and I walked inside the dealership. Merlyne greeted us with a big smile and positive energy! I was going to purchase a pre-owned car however she suggested that I get a beautiful 2026 Toyota Corolla due to all the good perks that come along with a new vehicle. I highly recommend Copeland Toyota in Brockton to anyone that is looking for a good transparent dealership! Also, Carleen in the Finance Department was amazing to work with. She explained everything in detail regarding our purchase!