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Gervais Ford Service & Parts

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About

Auto Repair Shop
We wanted to reach out to our customers to let them know that Gervais Auto Group will continue to stay open and run as usual amid the COVID-19 outbreak. We value the health and safety of our community and have been diligently learning about how COVID-19 impacts the public. This means making sure our employees and customers are taking the necessary steps to stay healthy. To give our customers peace of mind, we will be offering to deliver vehicles for a test drive. In addition, the purchasing process for any of our vehicles can be done almost entirely online. We are closely following the CDC and Massachusetts Department of Public Health's guidelines and recommendations. If you have any questions, please contact us!

Location

Gervais Ford Service & Parts
5 Littleton Rd ste B, Ayer, MA
01432, United States

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 3:00 PM
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.