Bill DeLuca Cadillac

Reviews

• DE

  David English

  Sep 11, 2026
  1.0
  Stay away from this place I took my car in for simple maintenance and Ashley from service snuck an extra $1,000.00 of service to my bill without saying anything to me
• TJ

  Tracy Johnson

  Sep 2, 2026
  5.0
  Always excellent service 👏
• NH

  Nathaniel Hunter

  Aug 27, 2026
  1.0
  BUYER BEWARE — avoid this dealership. This has been a deceptive, genuinely horrible experience from delivery through to today, and we are pursuing a formal Massachusetts consumer protection (Chapter 93A) claim as a result. We leased a 2026 Cadillac VISTIQ from Bill DeLuca Chevrolet Cadillac in October 2025. After requesting our own service records months later, we learned that the dealership's technicians had already diagnosed and cleared a high voltage battery warning code on October 23, 2025 — the very day we took delivery — via a "global system reset." We were never told about this before signing our lease. The identical battery warning returned within about a month. It was 'repaired' in December 2025, then came back again in May 2026, this time also killing the air conditioning every time outside temperatures rose. The vehicle has been in the shop since June 4, 2026 — over two months at the time of this review — with the dealership repeatedly changing its explanation of the cause, replacing parts that didn't fix it, and telling us a critical part is on nationwide backorder with no completion date. We were also given a Chevrolet Equinox as a 'comparable' loaner in place of our three-row Cadillac SUV, then asked to give back the Cadillac loaner we were eventually provided because that vehicle itself had a recall — while our own car sat unrepaired. We had to fight for basic service records and were given contradictory answers about lease termination from the dealership and from Cadillac Corporate. After we retained legal counsel and sent a formal demand letter, the dealership performed a temporary repair to the battery/AC issue. But the vehicle is now also subject to a manufacturer recall that makes the third row unusable — the exact reason we leased a three-row SUV in the first place — and no permanent fix is currently available. We are currently pursuing a formal Massachusetts Chapter 93A consumer protection claim regarding this vehicle. Save yourself the months of frustration, safety concerns, and runaround: avoid this dealership, and if you're considering any EV lease here, insist on seeing the full service history before you sign anything.
• DD

  Daniel DeBruyckere

  Jul 26, 2026
  5.0
  Wonderful experience! I visited the showroom and met Mark Ganek the sales rep. I was concerned at first as i was intending to find information about the various models and did not want to be pressured into making a purchase until i was ready. Mark took his time and discussed different vehicles and features with me until he suggested a particular model that i drove with him. I told him that i did not have time to hang around the showroom while documents were prepared and he accommodated me by expediting the process. Everything was delivered as promised and Mark went above and beyond to handle things and make it an easy and pleasant experience. I would recommend Mark and this dealership highly!
• AT

  A T

  Jul 15, 2026
  1.0
  I cannot recommend Bill DeLuca Cadillac in Andover based on my experience. The biggest issue is the dealership's General Manager, John. Throughout my interaction, he came across as rude, dismissive, and made me feel as though he was doing customers a favor simply by being there. As someone considering doing business with the dealership, I expected professionalism, courtesy, and respect. Instead, I left feeling like my time and business were not valued. A dealership's leadership sets the tone for the entire customer experience, and unfortunately that was evident during my visit. A luxury brand like Cadillac should provide a welcoming, customer-focused experience, but that was not what I encountered. My advice to anyone considering this dealership is to think twice before making the trip. There are plenty of dealerships that genuinely appreciate their customers and treat them with the respect they deserve. I sincerely hope the ownership takes customer feedback seriously and makes the leadership changes necessary to improve the experience for both customers and employees. Until then, I cannot recommend Bill DeLuca Cadillac. Don't waste your time! Response to Deluca reply: I hope John didn't full you by saying he was polite, he is the most unprofessional manager you ever had, don't let that liar full you or anyone he's is not in to provide anyone a good experience or apologize for his unprofessional behavior, he is the worse and he will keep dragging the Deluca name to the mud if he is allowed. Sad sad sad . He lied 3 times with different excuses, not only that he was RUDE right of the beginning, nasty nasty . Returning a lease means I was going to get another vehicle but guess what, this is the 2nd time this carelessness person was rude to us, will never return and will make sure everyone knows if this guy is still there don't waste your time. He has one goal in mind: do as little as possible and collect his pay. S.A.D