Enterprise Rent-A-Car

Reviews

• CM

  Christine McCormick

  4 days ago
  5.0
  I booked one way to travel through a few states, it was easy staff were great. I didn't have to deal with tolls until later which is important... Easy drop off of at airport!!
• ES

  Emily S

  Jun 9, 2026
  2.0
  It's honestly BS that you're not open on at least Saturdays with the option to drop off on Sunday. This means if I want to pick up the car for a Saturday trip and return it Sunday, I'd have to pick it up Friday and return it Monday. Must be nice making all that money off people's weekend trips.
• RD

  Ranjanaa Devi

  Jun 5, 2026
  5.0
  Everything worked well. The car could have been washed but inside was clean. I recommend them.
• GP

  Gokul P

  May 16, 2026
  1.0
  I originally booked a midsize SUV to travel to Buffalo for my best friend’s graduation. However, from the moment I arrived at the pickup location, the experience was a disaster: Vehicle Downgrade: The Amherst location had no midsize SUVs available as booked, and I was given an economy car instead. Unacceptable Vehicle Condition: Upon inspecting the car, I immediately noticed a terrible marijuana smell. I reported this to the agent before driving off the lot, but he completely dismissed my concerns and said "it's all good." When I arrived home, my significant other instantly noticed the overwhelming smell as well. Wasted Time and Refused Service: The smell was so strong it gave me a severe headache. I spent my entire day calling multiple locations to get the car switched. A customer service representative instructed me to drive to the Greenfield, MA location to swap vehicles. After making that drive, the local representative turned me away, stating they had nothing available. Missed Life Event: Because I lost my entire day driving around trying to fix a problem your team dismissed, I was forced to cancel my trip and completely missed my best friend's graduation. Unfair Charges and Poor Attitude: Defeated, I returned the car to the Amherst location the very next morning and reported everything that happened. The staff did not acknowledge their mistake, offered no apologies, and simply charged me $53 + enterprise points worth one day for keeping the car for one day. In short, I lost money, the Enterprise points I used to book the reservation, an entire day of my time, and a deeply important personal milestone. To make matters worse, I previously called customer support about this and was promised a callback from the regional office. I have yet to receive one. Also, a huge red flag that enterprise doesn’t have a customer support feedback mail. Even if you call the support, they will just say that they can’t do anything about these issues and it’s the regional office which takes decisions who we don’t have any communications point. Completely dissatisfied.
• JK

  Judy Kingston

  Mar 26, 2026
  5.0
  Very pleasant experience from start to return !

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