Parker Auto Body

Reviews

• MQ

  M Q

  Sep 28, 2026
  1.0
  If I could give 0 stars I would Your SHOP IS A SCAM (Tyrion Hill) here since Doesn’t matter how many miles my vehicle have I brought it there for a problem to be fixed simple as that if you couldn’t fix the problem I could have happily brought it to someone that could if their was a mechanical issue other than the one I dropped my car off to fix it should have been told to me I ONLY GOT RUDE AND DISRESPECT TO YOUR STAFF WHEN BRANDY HUNG THE PHONE UP IN MY FACE WHILE I WAS TALKING DONT FORGET TO MENTION THAT PART Yall just wanted the money simple as that I get it it’s all about money Brandy ensured me the issue that started after the accident that I originally dropped the car off for would be fixed simple. She was made aware that it was the main reason that car was being dropped off so if the insurance company informed you like you stated it wouldn’t be covered why wasn’t I informed. I would have NEVER paid an extra 1200 dollars if Brandy didn’t have me under the assumption that the issues would be fixed simple as that but I get it it’s all about getting money from customers You putting my vehicle information and all of that means absolutely nothing yall are scamming people my vehicle mileage didn’t matter when you where charging the money it should have been fixed You really believe I want to come back to a shop that scammed me out of my money I wouldn’t recommend your shop to anyone I would drive 3 hours away before I trust your shop with anything The additional $1,200 I paid was my personal decision to upgrade to new parts after Brandy explained to me that the insurance company was only covering used parts. I agreed to pay the additional amount because I believed doing so would ensure that the issue with my vehicle was properly repaired. When I initially brought my vehicle to your shop, I clearly explained the specific problem I was experiencing and the reason for bringing the vehicle in. I was assured by Brandy that the issue would be addressed and repaired. Between the amount paid by the insurance company and the additional $1,200 I paid personally, approximately $4,600 was spent on the repairs. I am now experiencing the same issue that I specifically reported when the vehicle was originally brought to your shop. I am therefore concerned about your statement that the current issue is unrelated to the accident. I have documentation and recorded conversations regarding my communications with Brandy from the time I dropped the vehicle off. I specifically explained that the warning light would come on after driving the vehicle, even though it was not necessarily illuminated while the vehicle was stationary at the shop. This was information I provided at the beginning of the repair process. Now Brandy is asking “who will be responsible for paying for the additional repair.” That she could send a supplemental to the insurance company If this is the same issue I originally brought the vehicle to your shop to have diagnosed and repaired instead of making me believe spending more money and getting new parts would fix the issues going with my vehicle you should have stated before you started repairs that the insurance company wouldn’t cover the original reason I brought the car to the shop instead you lead me to believe It would be fixed until you got the money now I’m left to actually get my car repaired I would NEVER RECOMMEND THIS SHOP TO ANYONE EVER SCAMMED ME COMPLETELY
• MQ

  Melanie Queen

  Sep 25, 2026
  1.0
  I am extremely disappointed with my experience with this repair shop. I was charged an additional $1,200 on top of the insurance claim, yet the original issue I brought the vehicle in for was not resolved. When I initially brought my vehicle to the shop, I specifically explained the issue to Brandy and made it clear that this was the primary reason I was bringing the vehicle in. I was assured that the issue would be addressed. Unfortunately, after receiving my vehicle back from the body shop, I experienced the exact same problem. When I contacted the shop to address the situation I was then told that the problem was unrelated to the accident. This is particularly frustrating because I had specifically brought the issue to Brandy’s attention before the work was completed and was assured that it would be taken care of. I expected the issue to be properly diagnosed and resolved, especially after paying an additional $1,200. I am disappointed with the communication and the way this matter has been handled. I would encourage anyone considering using this shop to make sure all concerns, requested repairs, and charges are clearly documented in writing before authorizing any work.
• RM

  Rich Murry

  Aug 28, 2026
  2.0
  Parker’s body work was excellent, that’s why I chose this company. I researched several shops in the area before making my decision. I called a week before coming in for their estimate. I arrived on time, reviewed the estimate and signed their paperwork after agreeing the date I would leave the car for repairs. The car was dropped off on time and the check from my insurance company 2 days after the drop. The check was placed in a wall folder along with the car keys. No action was taken until I sent an email to insure work was underway. 8 days after the payment check was received parts were ordered. The work was completed 3 weeks after the date promised. I never received any feedback, no information whatsoever. When I complained there was no empathy or consideration about 2 weeks rental car expenses and inconvenience. No visibility or transparency into what’s going on. No information or follow up. No empathy.
• AS

  Amanda Sullivan

  Aug 6, 2026
  5.0
  The guys at Parker auto body are absolutely amazing, took care of my needs in a timely fashion and they were all very professional and will definitely be using parker auto body for all of my vehicle needs..
• DH

  Dana Hicks

  Jun 16, 2026
  5.0
  On January 28th I was in a car accident that was no fault of my own. The insurance company gave me the run around repeatedly over me wanting only OEM parts put back on my 4 runner. After the insurance company only allowing aftermarket to be used my 4 runner looked like trash. Nothing matched up, things rattled & moved and I had just bought it in September! As you can imagine I was extremely upset. Andrew helped my husband & I fight the insurance company to ensure my vehicle was put back together with OEM parts! After 4 months my 4 runner looks like it did the day I bought but it took us standing up to the insurance company. Thank you, Andrew & the team of Parker auto body for helping us fight for what was right & for getting my 4 runner back to like new condition.