Car Town West

Reviews

• AF

  Ashley Frost

  Mar 17, 2026
  5.0
  Kolby Wiley was so helpful with my purchase of a brand new Nissian Sentra. He had so much patience with us and didn’t give up until we were happy with our new car!! Thank you again Kolby for your great customer service!!
• RS

  Roxanne Santos

  Sep 15, 2020
  1.0
  The salesman spent more time trying to sell me his girlfriends car than the dealerships cars. He actually said all 3 cars I saw online were already sold and didnt bother to show me any cars on the two lots they have. When i finally told him no to his girlfriends car and restated what I was looking for he told me "good luck". Went to toyota in bastrop and bought a car.
• TE

  Tanya Epperson

  Feb 24, 2020
  5.0
  Found the vehicle I wanted. Got it for a great price. I will buy from them again
• JW

  Jasey Wilkins

  Feb 6, 2020
  1.0
  I bought a car here back in March 2019 from Dustin Cole. The employees were absolutely disrespectful throughout my entire buying process. They repeatedly called me "kid" when trying to talk business with them, and when I brought cash for my down payment they LAUGHED at me and refused to take my money because it was't all in $100 bills like they preferred. They made me drive across the road to the bank and exchange the smaller bills I had for $100 bills. I traded in a car and had to pay $3,000 due to the car having negative equity. I paid it in cash. When I got ready to finance the vehicle, they added an extra $8,000 to the price originally advertised on it with no valid explanation. I was also FORCED to purchase a warranty by the manager named Jay Saunders. I was told I COULD NOT purchase my vehicle (after I was approved and gave my down payment to them) until I purchased the warranty. I paid nearly $3,000 on the three year Alpha warranty with a check. Three months into owning the car, I had issues with my oil pan and called my warranty to get it repaired at my local mechanic shop. After the mechanic spoke to the warranty they explained they would not cover the expenses due to my car being out of warranty. After speaking with the warranty several times, I discovered Jay Saunders FORCED me to buy an INVALID warranty for my car that was NEVER required to have when making the purchase to begin with. He knowingly sold me an invalid warranty so he could benefit from a commission check. Every time I spoke with him about it and asked for a refund, he told me I had to speak with the warranty, not him. The warranty said he was the one to speak to about getting my full refund back because he sold it to me. I finally just asked if I could cancel the warranty and they agreed but could only give me $600 because they had to prorate it. Then I was told that since my car was not paid off the money would be applied to my loan instead of sent to me to use towards my car being repaired. After all this I paid to repair the car myself. I have now owned the car for 11 months and i've spent over $6,000 in repairs on it and counting. The car was a definite LEMON and car town is full of CON ARTISTS.

Frequently Asked Questions About Car Town West