Kolby Wiley was so helpful with my purchase of a brand new Nissian Sentra. He had so much patience with us and didn’t give up until we were happy with our new car!! Thank you again Kolby for your great customer service!!
RS
Roxanne Santos
Sep 15, 2020
1.0
The salesman spent more time trying to sell me his girlfriends car than the dealerships cars. He actually said all 3 cars I saw online were already sold and didnt bother to show me any cars on the two lots they have. When i finally told him no to his girlfriends car and restated what I was looking for he told me "good luck". Went to toyota in bastrop and bought a car.
TE
Tanya Epperson
Feb 24, 2020
5.0
Found the vehicle I wanted. Got it for a great price. I will buy from them again
JW
Jasey Wilkins
Feb 6, 2020
1.0
I bought a car here back in March 2019 from Dustin Cole. The employees were absolutely disrespectful throughout my entire buying process. They repeatedly called me "kid" when trying to talk business with them, and when I brought cash for my down payment they LAUGHED at me and refused to take my money because it was't all in $100 bills like they preferred. They made me drive across the road to the bank and exchange the smaller bills I had for $100 bills. I traded in a car and had to pay $3,000 due to the car having negative equity. I paid it in cash. When I got ready to finance the vehicle, they added an extra $8,000 to the price originally advertised on it with no valid explanation. I was also FORCED to purchase a warranty by the manager named Jay Saunders. I was told I COULD NOT purchase my vehicle (after I was approved and gave my down payment to them) until I purchased the warranty. I paid nearly $3,000 on the three year Alpha warranty with a check. Three months into owning the car, I had issues with my oil pan and called my warranty to get it repaired at my local mechanic shop. After the mechanic spoke to the warranty they explained they would not cover the expenses due to my car being out of warranty. After speaking with the warranty several times, I discovered Jay Saunders FORCED me to buy an INVALID warranty for my car that was NEVER required to have when making the purchase to begin with. He knowingly sold me an invalid warranty so he could benefit from a commission check. Every time I spoke with him about it and asked for a refund, he told me I had to speak with the warranty, not him. The warranty said he was the one to speak to about getting my full refund back because he sold it to me. I finally just asked if I could cancel the warranty and they agreed but could only give me $600 because they had to prorate it. Then I was told that since my car was not paid off the money would be applied to my loan instead of sent to me to use towards my car being repaired. After all this I paid to repair the car myself. I have now owned the car for 11 months and i've spent over $6,000 in repairs on it and counting. The car was a definite LEMON and car town is full of CON ARTISTS.
What types of vehicles does Car Town West specialize in?
Car Town West specializes in certified pre-owned vehicles and is the largest used car dealer in North Louisiana.
Where is Car Town West located?
Car Town West is located at 601 Trenton St., West Monroe, LA 71291, USA.
What are the business hours for Car Town West?
Car Town West is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
What payment options are accepted at Car Town West?
Car Town West accepts Discover, Invoice, Mastercard, and Visa as payment options.
How can I contact Car Town West?
You can contact Car Town West by phone at +1 318-998-4477 or by email at cartownmonroe@yahoo.com.
Does Car Town West have an online presence?
Yes, Car Town West has a website at http://www.usedcargiants.com and a Facebook page at https://www.facebook.com/usedcargiants/.
Are there any other automotive dealers near Car Town West?
Yes, nearby automotive dealers include Tony McMurray at Car Town, Dustin Cole Car Sales Services, and Cart Pros, which offer additional vehicle and accessory options.
What dining options are available near Car Town West?
Nearby dining includes McDonald's, a fast food and burger restaurant, convenient for a quick meal before or after visiting Car Town West.
Are there any services for relaxation near Car Town West?
Yes, n Bliss at Spa Blue offers massage and spa services nearby, perfect for relaxation before or after car shopping.
Where can customers find automotive parts or batteries near Car Town West?
Customers can find automotive parts and batteries nearby at LaBatteries and Louisiana Battery Warehouse.
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