Gerber Collision & Glass

Reviews

• AA

  Adam

  2 days ago
  1.0
  Absolutely the WORST customer service and repair experience I have ever dealt with in my life. I would never recommend Gerber Collision to anyone unless you enjoy being lied to, ignored, stressed out, and forced to waste your own money because of a company that clearly has zero respect for its customers. I brought my RAV4 in for repairs and was told it would be ready by Tuesday after being there for an entire week. Based on THEIR promise, I rented a car for the week thinking everything would go smoothly. Tuesday comes, I return the rental car, make arrangements to pick up MY vehicle, and drive all the way there just for them to casually tell me “oh it’s not done.” No warning call. No apology beforehand. Nothing. They literally let me show up expecting my car to be ready knowing it wasn’t. What makes this even worse is the communication at this place is absolutely pathetic. Trying to contact anyone there is like talking to a brick wall. Nobody answers the phones, and when someone finally does answer, every single employee sounds confused, lost, or completely clueless about what’s happening. I had to call over and over and over just to get basic updates because apparently nobody at this location knows how to communicate with customers. It honestly felt like nobody there had any idea what they were doing. Because of THEIR mistake and terrible management, I was left stranded without a vehicle. I had already returned my rental because THEY told me my car would be ready. I had to rush back to the rental place hoping to get another car, only to find out they were booked. So because Gerber Collision can’t keep their word, I ended up stuck without transportation for an entire day. No concern from them at all. No urgency. No accountability. Nothing. Then the next day I finally managed to get another rental, which I had to PAY FOR OUT OF MY OWN POCKET because this place cannot manage time or communicate like professionals. Another entire week passes, and it’s Tuesday AGAIN. Guess what? Same exact disaster. I’m calling for updates and nobody answers the phone. Again. Completely ignored. At this point I genuinely started wondering if anyone at this place even works or if they just sit around avoiding customers all day. This company cost me extra money, extra stress, and wasted so much of my time. The repairs taking longer is one thing — things happen — but lying to customers, refusing to communicate, and leaving people stranded is completely unacceptable. The level of disorganization at this place is embarrassing. Every interaction felt unprofessional and careless. Nobody seemed to care that THEIR delays were costing me money every single day. I honestly do not understand how this place stays in business. If this is how they treat customers, people should stay far away. There are plenty of other body shops that actually answer their phones, communicate with customers, and keep their promises. Gerber Collision does none of that. Save yourself the stress, wasted time, and wasted money and go literally ANYWHERE else.
• MH

  Michelle Horne

  Feb 15, 2026
  1.0
  Do not trust this place. Worst customer service ever.
• NR

  Natalie Robles

  Feb 16, 2022
  5.0
  Alyssa, the owner of CBS, contacted me to get an understanding of what happened due to an encounter that I had yesterday with an employee over the phone. She was apologetic for the encounter and explained to me that they were short staffed that day, but that she would address it with her employee. She answered the questions that I had from yesterday in great detail. Her explanation about my car repairs and parts we are waiting on was thorough and I left the conversation feeling valued as a customer. I am very pleased with how this was handled and happy that I have a clear understanding of the progress of my car. Thank you, Alyssa, for making this right.
• MB

  Mike Breiter

  Jan 25, 2016
  1.0
  Paint looked great 25ft out. Insurance was paying for the paint job. The areas where damaged, got fixed, but those areas had paint bubbles and scratches. Areas that where not damaged had new dings and scratches. When asking managment about these, they denied everything. Do not go to them, use anyone esle!

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