Gerber Collision & Glass

Reviews

• AA

  Adam

  2 days ago
  1.0
  Absolutely the WORST customer service and repair experience I have ever dealt with in my life. I would never recommend Gerber Collision to anyone unless you enjoy being lied to, ignored, stressed out, and forced to waste your own money because of a company that clearly has zero respect for its customers. I brought my RAV4 in for repairs and was told it would be ready by Tuesday after being there for an entire week. Based on THEIR promise, I rented a car for the week thinking everything would go smoothly. Tuesday comes, I return the rental car, make arrangements to pick up MY vehicle, and drive all the way there just for them to casually tell me “oh it’s not done.” No warning call. No apology beforehand. Nothing. They literally let me show up expecting my car to be ready knowing it wasn’t. What makes this even worse is the communication at this place is absolutely pathetic. Trying to contact anyone there is like talking to a brick wall. Nobody answers the phones, and when someone finally does answer, every single employee sounds confused, lost, or completely clueless about what’s happening. I had to call over and over and over just to get basic updates because apparently nobody at this location knows how to communicate with customers. It honestly felt like nobody there had any idea what they were doing. Because of THEIR mistake and terrible management, I was left stranded without a vehicle. I had already returned my rental because THEY told me my car would be ready. I had to rush back to the rental place hoping to get another car, only to find out they were booked. So because Gerber Collision can’t keep their word, I ended up stuck without transportation for an entire day. No concern from them at all. No urgency. No accountability. Nothing. Then the next day I finally managed to get another rental, which I had to PAY FOR OUT OF MY OWN POCKET because this place cannot manage time or communicate like professionals. Another entire week passes, and it’s Tuesday AGAIN. Guess what? Same exact disaster. I’m calling for updates and nobody answers the phone. Again. Completely ignored. At this point I genuinely started wondering if anyone at this place even works or if they just sit around avoiding customers all day. This company cost me extra money, extra stress, and wasted so much of my time. The repairs taking longer is one thing — things happen — but lying to customers, refusing to communicate, and leaving people stranded is completely unacceptable. The level of disorganization at this place is embarrassing. Every interaction felt unprofessional and careless. Nobody seemed to care that THEIR delays were costing me money every single day. I honestly do not understand how this place stays in business. If this is how they treat customers, people should stay far away. There are plenty of other body shops that actually answer their phones, communicate with customers, and keep their promises. Gerber Collision does none of that. Save yourself the stress, wasted time, and wasted money and go literally ANYWHERE else.
• CP

  carmen powell

  Feb 5, 2024
  1.0
  Will never bring a vehicle here again, 10/10 do not recommend. I’m not sure if they just don’t care or if they don’t know what they are doing. I had to bring my vehicle back 4 times for the SAME issue something as simple as the door not shutting- which they literally could see and still called me to pick my car up every-time. Also, got my car back absolutely disgusting- left footprints and dust all over car. Do not waste your time, go somewhere else!!!
• DB

  Dell Bradley

  Aug 27, 2023
  5.0
  I was in need of getting a dent repair on my driver side fender due to my sale person promising that she would fix it but never did but I remembered my insurance company referring me to this collision center in Shreveport so I decided to give them a call I had the pleasure of speaking with Mrs. Ashley and Mrs.Shannon they were so helpful and friendly to me working around my schedule so I can meet with them and there team. They Truly helped me every step of the way Mrs. Shannon and her entire staff were always available to answer any questions I had and really took the time to explain the whole process with me and my sisters. I know dealing with some people as-well as running a collision center is sometimes not an easy task, but The Gerber collision and Glass Center Located on Lynbrook Blvd., Shreveport, LA made it all possible through this journey. They are a very dedicated team that will go the extra mile to meet you and your families needs. It was truly an awesome experience to have The Gerber collision and Glass Center on my side “were they treat you like family “ I thank you Mrs. Shannon J. & Mrs. Ashley R. You guys Rock!!
• LS

  Lajuana Salone

  Dec 7, 2022
  5.0
  5 star service quick, fast and professional...Mrs Shannon Juneau took very good care of us, if you ever need vehicle repair go see them!!
• JA

  JAMES ABRAHAM

  Aug 10, 2020
  5.0
  Excellent workmanship and customer service!

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