Enterprise Rent-A-Car

Reviews

• EP

  Elaine Perliss

  3 days ago
  5.0
  Yes, yes, yes! This Enterprise location on Canal Street in New Orleans was fabulous! Shawn Lewis and his manager, Jeaux Lambert were over the top in their service and in accommodating our needs. If we are ever in town again, we will absolutely rent our car from this location.
• AL

  annmarie larosa

  3 days ago
  1.0
  Apparently when you reserve a specific car for a specific amount of people at a specific time and date, and the reservation is confirmed multiple times….. dies not actually mean you have or can count on a reserved car on that date or time. Hunger games if car rentals. Do better enterprise
• BC

  Bob Crandall

  May 11, 2026
  5.0
  Very happy that the drop-off location in New Orleans had a shuttle service that took us to our hotel in the French Quarter. Could not have been happier with the service at both ends.
• GE

  Georgette Elexus

  Apr 22, 2026
  5.0
  I came to New Orleans a week after Mardi Gras. Honestly the day I came in, I was having a horrible day. I came in 20 minutes late and Joe and Shawn assisted me. Everything from their demeanor and communication was everything I needed to turn my day around. They had drop offs and an interviewee waiting. While I waited about 25-30 minutes, their entire team made sure to keep me looped in and offered water, ask about my day/plans and offered local recommendations (we went to biscuits and buns right after). Not every business day runs smooth, but I wanted to give a shout out to my memorable experience months later. You really never know who will walk through your door and the team is excellent. Truly set the tone for the remainder of my trip just in our interaction- thank you!
• PP

  Patrice

  Apr 18, 2026
  2.0
  I’m a long-time Enterprise customer, but my recent experience at the Canal St location in New Orleans was unacceptable. I made a reservation online and specifically called ahead to confirm I could rent with a debit card and out-of-state license. The phone rep said yes. When I arrived, the counter agent told me store policy doesn’t allow it. That’s frustrating, but the real issue was her attitude. Instead of helping, she was dismissive and rude. She loudly stated “We don’t accept debit cards” in front of other customers, then suggested I “take a bus or train to Houston” since I couldn’t rent there. She mentioned the airport location takes debit cards but made no effort to call them or assist. When I said I’d call Enterprise for clarity, she sarcastically replied, “Call who?” I ended up paying $60 for an Uber to my original destination and then to the airport location. There, the staff were courteous, professional, and had me checked in and on my way in 10 minutes. The contrast between locations was stark. The Canal St agent’s behavior doesn’t match the service I’ve come to expect from Enterprise over the years. Policies can differ, but rudeness and sarcasm should never be policy. Hope to see service improvements at Canal St. The airport team showed me how it should be done.

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