Enterprise Rent-A-Car

Reviews

• EB

  Emma Boiste

  3 days ago
  1.0
  Complete Incompetence, Avoid This Location !!! We rent from Enterprise regularly across the US and Canada, and we've never experienced such a lack of professionalism. Out of nowhere, we were asked for our passports in addition to the two forms of ID we always provide, even though all our information was already on file in our account. Since we didn't have our passports with us, we had to drive all the way back to our hotel to get them. An hour wasted for nothing. And the worst part was still to come: once we returned with our passports, we were casually told there was actually no car available for us at all, and that we'd need to go to another location. Another hour wasted because of their inability to manage their own inventory. The question that still has no answer: if the agency already knew they had no car available, why weren't we told the day before, so we could have gone straight to the other location to pick up the car? This isn't bad luck, it's pure incompetence and a total disregard for their customers' time. To top it off: at the other location, nobody asked us for a passport. We were told directly that it isn't even a requirement. In other words, we lost two hours over a made-up rule from a single agency that couldn't even deliver the service it's supposed to provide. Zero stars if it were possible. This particular location is an embarrassment to the brand, the other Enterprise location in the city, by contrast, was excellent.
• HL

  Heather Lorge

  Aug 23, 2026
  5.0
  It was truly impressive watching Jeaux Lambert manage operations. His ability to remember names, and multitask was astounding (and this is coming from someone with decades of experience doing exactly that). The vehicle was clean, and worked perfectly. Not a single issue, and we loved the car so much we just had to keep it a couple extra days.
• AA

  AlexAngelo

  Aug 22, 2026
  2.0
  Call before coming here. Tends to turn into bs even with a reservation. Crystal had a smart attitude for whatever reason. Checking in two people after saying she would get with me while I was sitting down and told the guy that was trying to check me in to do something else probably to provoke me. Why? I have no idea besides her switching her demeanor when I asked if I can use a company card. Not my fault you have a customer based shit job lady. I simply wanted to get my vehicle and leave. Seriously tho do your research before walking in or assuming anything. Waste of time and not helpful at all. Only reason I gave it another star was because the guy Crystal was hindering was actually trying to help. Sad and pathetic. Nice try tho
• YG

  Your Move Consulting Group

  Aug 12, 2026
  5.0
  This location is always so helpful! The staff is friendly, professional, and accommodating. DonDon, the Assistant Branch Manager, is truly an incredible person. She is patient, attentive, and always willing to go above and beyond to ensure that every client is 100% satisfied. Because of the exceptional customer service we consistently receive, this is the location my company will always choose for our rental needs. DonDon and the entire team make every experience easy, pleasant, and stress-free. Thank you all for your outstanding service and for always taking such great care of your customers. It is truly appreciated!
• FM

  Felicia Magee

  Aug 8, 2026
  5.0
  I cannot say enough wonderful things about the exceptional customer service I received from Assistant Branch Manager Hussain Moosvi at the Enterprise Rent-A-Car Canal Street location in New Orleans. My trip took an unexpected turn when my travel plans changed from flying out of Baton Rouge to departing from New Orleans. I called National’s customer service to see what it would cost to change my rental return location from the Baton Rouge airport to the New Orleans airport and was shocked to be quoted nearly $1,000. I then asked about extending my rental for just one additional day and was quoted $463. Needless to say, neither option made sense, so I planned to return the vehicle to Baton Rouge and rent another car in New Orleans. When I arrived at Enterprise on Canal Street, I was warmly greeted by Hussain. After hearing about my frustrating experience, he immediately put me at ease. He took the time to listen, showed genuine empathy, and quickly resolved the situation by closing out my Baton Rouge contract—saving me from having to drive 45 minutes back to Baton Rouge just to return the vehicle. He then made the process of securing a new rental incredibly smooth, simple, and stress-free. What impressed me most was that Hussain didn’t just do his job—he truly went above and beyond. His professionalism, compassion, and commitment to outstanding customer service turned what had been a very stressful situation into a positive experience. To top it all off, when we returned the rental, he even arranged for one of his employees to drive my family back to our hotel. That thoughtful gesture made our family trip so much more enjoyable because we no longer had to worry about transportation. Hussain Moosvi exemplifies what exceptional customer service should look like. If you’re renting a car in New Orleans, I highly recommend asking for him at the Enterprise Canal Street location. He genuinely cares about his customers and goes the extra mile to ensure they are taken care of. Thank you, Hussain, for making a difficult situation so easy and for reminding us that outstanding service still exists!

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