Giles Volvo Cars

Reviews

• BB

  Brianna B

  Dec 10, 2023
  5.0
  I recently purchased a brand new XC90 after my first XC90 was involved in a wreck. Kreg helped me order the perfect car for me, with the exact specs I wanted. Leo was incredible during the buying process and so extremely kind and informative. I feel like I worked very closely with both of them during this process and I wouldn’t trade my second experience at Giles Volvo for anything else. I don’t know how I’ll ever drive another vehicle that’s not a Volvo, the service at Giles and quality of the vehicle is unmatched.
• JC

  Jonathan Carlin

  Oct 26, 2022
  1.0
  This is the absolute worst dealership I have ever been to. The employees are rude and the service department is is even worse. I have taken my car for the exact same problem 5 time's and it has yet to be fixed. They told me it was the brakes so I payed $600 for a brake job, problem not fixed. Then they said it was the tires, $1,400 new tires, problem still not fixed. Last time I brought it they had my vehicle 72 days!! When I got the car back not only was the problem not fixed but it was 10 times worse, SMH. I honestly cannot understand how a Volvo dealer cannot diagnose properly nor fix a Volvo vehicle. I have been extremely patient but now that I have been raising a fuss about the whole ordeal i get a random bill a month later for $1,300 for them repainting the entire front end of the car because of (Bug Damage). I am honestly just done with the dealership and will take the car to Houston from now on. Please just be aware if purchasing from this dealership. I have seen multiple customers angry, yelling,and complaining about multiple trips to get their cars repaired to no avail.
• NR

  Nick Romero

  Jun 9, 2022
  1.0
  Do NOT bring your car here to get serviced. You will be charged the maximum price for minor things like oil changes and tire rotations. And after all that, my girlfriend left the shop and the sensors (the issuse she was there for) wasn't even addressed. $700 later and the initial problem was not even fixed. Awful experience.
• NF

  Natalie Faulk

  Mar 10, 2019
  5.0
  My husband and I dealt with two salesmen and the manager. Kreg, Leo and the manager Adam. All were very friendly with a positive attitude at all times. Kreg met us at the door and was very welcoming. Adam knew exactly what we were looking for and found the S60 we wanted, along being very patient with me. Leo was the best! He explained every little detail about the car, he is very knowledgeable! Honestly I have never dealt with a salesmen that knew so much about a car. We will definitely be returning when we purchase our daughter a car. OH and the inside of the dealership was spotless and very kid friendly, that right there is what parents love! We love our Volvo S60. Thank you guys!
• AJ

  Airhead Jr

  Dec 8, 2017
  5.0
  This is that new location I went to it's not open yet so all I can say is that the store looks great

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