Eddie Tourelle's Northpark Nissan

Reviews

• MM

  Madison Machen

  1 day ago
  5.0
  Highly recommend the team at Northpark Nissan! Craig Lawson made the experience seamless and painless for us, and has still been an amazing resource in the weeks following the purchase of our car!
• BM

  Bo Markovic

  4 days ago
  5.0
  The service department worked with me thru a very difficult warranty claim to replace my transmission. They were patient, professional, and understanding of the process.
• MJ

  Mason Joachim

  5 days ago
  5.0
  Craig and Josh were very helpful with the purchase of my frontier they worked with me on the price and I felt like as if I wasn’t judged by anyone, great place highly recommend.
• JJ

  Jessica Johnson

  6 days ago
  1.0
  My experience with North Park Nissan on Highway 190 in Covington was extremely disappointing. Based on my personal experience, I left feeling that I was not treated with the level of professionalism, honesty, or respect that every customer and job applicant deserves. I have sales experience and a strong background in customer service, yet my experience with this dealership gave me the impression that certain opportunities and interactions were not handled fairly. As a Black customer and applicant, I felt that I was treated differently and that my race may have played a role in how I was treated. I cannot speak for everyone’s experience, but I can speak honestly about my own. One of the biggest issues was communication. I was told that I would receive a follow-up call, but that call never came. If you tell someone you are going to call them back—whether it is regarding a vehicle sale, employment opportunity, or anything else—you should keep your word. Smiling in someone’s face and telling them what they want to hear just to get through the moment is not good business ethics. Salespeople are only as good as their reputation, integrity, and ability to stand behind what they say. Aggressive or “shark-like” sales tactics may close a deal in the short term, but honesty, transparency, and treating people with dignity are what create long-term customers. I sincerely hope management takes complaints like this seriously and looks closely at how customers and potential employees are being treated, particularly when it comes to equal opportunity and respectful treatment regardless of race.l My recommendation to other Black consumers and job seekers: proceed with caution and pay close attention to how you are treated throughout the process. A dealership should earn your business through honesty, professionalism, and respect—not simply try to make a sale or tell you what you want to hear. Based on my experience, I would not recommend this dealership to others.
• MH

  MELISSA HENTZE

  Aug 19, 2026
  5.0
  This dealership has been awesome to work with from the moment I entered their showroom to actually purchasing my new car. My salesman, Craig Lawson, was wonderful, as was their whole team including Josh, their sales manager and Kevin, their finance manager.

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