Eddie Tourelle Hyundai

Reviews

• MM

  Mary Marcello

  5 days ago
  5.0
  I had such a great experience working with Marty! He was incredibly helpful, patient, and professional throughout the entire car buying process. He made everything feel easy and stress free. Marty genuinely took the time to listen to what I was looking for and he found the perfect match for me! He went above and beyond to make sure I was comfortable and happy with my purchase. Buying a car can be overwhelming, but Marty made the experience so much better. I’m extremely grateful for all of his help and would absolutely recommend him to anyone looking for a vehicle. If you’re looking for a salesman who actually cares about his customers, ask for Marty!
• SP

  Sasha Hartzog Pike

  5 days ago
  5.0
  I give Eddie Tourelle Hyundai TEN (10) stars for hiring Marty Tauzier! ( and Joe in finance <3) Going into this process, I was very skeptical and have been dealing with ongoing medical issues, so I wasn't sure what to expect. I had been in touch with Marty Tauzier for a few weeks prior to coming in. Throughout that entire time, Marty was incredibly responsive without ever being pushy or forcing me to come down to the lot before I was ready. By the time I walked into Eddie Tourelle Hyundai yesterday, Marty knew exactly what I wanted and came prepared with all the details, facts, and figures about the vehicle. Knew my budget, knew my goals and had all my paperwork ready that could be done prior. There was zero pressure to purchase anything extra. He went above and beyond to work with me on my 2008 trade-in—which was definitely not an easy or favorable vehicle to deal with. He made me such a great deal, I have to wonder how this gentleman is making money himself. Marty gained a customer for life. Wherever he goes, that’s where I will be purchasing my next vehicle! I will also continue to sing his praises and recommend him to anyone I know looking for a vehicle. Also, Hyundai what's not to like and believe me yawl, the new vehicles that were on the showroom floor were smart everything and very sheik. I cannot say enough. Thank you again for getting this girl back on the road in style!
• BS

  Bernard Schott

  Sep 26, 2026
  2.0
  The scheduled appointment was for my first 8000mi oil change and inspection, as well as a recall notice. There were several program questions I had, which the service advisor suggested that I first discuss with a salesperson to determine if there was something possibly wrong or just my own inexperience in manipulating settings. I thought that was a good idea. I was slightly alarmed, however when he made a comment that the vehicle was purchased from another dealership. I spoke to an inexperienced salesperson, who asked a more experienced on to assist with my questions. She was pleasant but still in training. I had 3 questions. The first I asked the experienced associate, he seemed genuinely interested in helping and asked that once the service work was done, he would look at the complaint in my vehicle to help. On the second question, he went to his computer and said that since I bought the vehicle at another dealership, I should ask my salesperson there. He also insinuated that the other sales associate was at fault for not answering every possible programming question that I might have a future issue with. I suggested that this was our 5th Hyundai and had serviced the last 3 there since moving to St Tammany parish in 2019. At that point he started working on something else at his desk and showed a lack of interest in continuing the conversation. I did not bring him my vehicle after service, as I was confident that his less than helpful attitude would not result in a positive experience or resolve my questions. I did ask my service advisor when I picked up the SUV what I should do. She suggested that I schedule an appointment so that a tech could look at it, but added that sometimes programming nuances are best resolved in another manner. When we moved to our new home in 2019, our Sonata was only 8mos old. I never felt that your dealership was less than appreciative for our Hyundai ownership and certainly never got the feeling that the place of purchase was any consideration in having our vehicle serviced. Loyalty to a company is a precious commodity. At no time should any customer be exhibited anything other than an a feeling of accommodation and helpfulness. No company is too large to jeopardize future patronage. Hopefully my next encounter will be more satisfactory.
• JP

  Justin P

  Sep 21, 2026
  5.0
  I went to the dealership a few days ago to purchase a vehicle and the customer service was 10/10. My salesperson Marie was TOP TIER. She has a great personality and was honest about the car I purchased. She worked with me to help secure financing at a great rate! I spoke with the manager Cody as well and he was very hands on in the process. Cody made sure I was leaving the same day with the vehicle. Last but not least, I also spoke with Joe to finalize the deal and purchase vehicle warranties. He explained the reasons why I should purchase warranties and the value. I will recommend Eddie Tourelle Hyundai to everybody and I love my new car!!
• TF

  Ty Falcon

  Sep 18, 2026
  2.0
  Couple months into owning my 26 Elantra N, have tire and wheel package for the miles I drive a week. Last weekend hit something sharp and it damaged my tire, Tuesday was able to go in and they checked me in and told me tire wasn’t in stock. Understand that and was told to come back Thursday without a confirmation of tire being delivered. Show up Thursday at 8am and my advisor wasn’t in work for the day, another advisor told me to come back when she’d call me that they have hands on the tire. Kind of aggravated bc I was told to come in without confirmation so I said okay and left. Wasn’t till 12:30 I was told to come in after the manager got involved. Sat in the waiting room for an hour plus till the manager saw I was still waiting and personally got involved on my behalf because now I had missed work because of miscommunication from my advisor. He pulls my car in and after everything they find out they ordered the wrong tire. Couldn’t thank Service manager Ronald enough for putting me in a loaner after the horrible experience I had and not waste my entire day at a dealership for one tire.

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