Safelite AutoGlass

Reviews

• EH

  Eric Helm

  3 days ago
  5.0
  It was so easy and the technician was super friendly and did a great job. I loved that they came to my office to do the repair.
• RS

  Rebecca Staudt

  May 8, 2026
  5.0
  They came to my house and changed my windshield. Kylin was so polite and professional. It was an overall great/easy for me ordeal. I would recommend Safelite to everyone.
• AL

  Angela Lockett

  May 7, 2026
  5.0
  I was able to get a home a visit in less than 24 hours, on a sunday. It was easy submitting the request and scheduling. The technician was punctual and professional and thoroughly explained what to expect. Safelite has a repeat customer in me.
• DP

  Dana Patureau

  Apr 22, 2026
  1.0
  Horrible service and don’t care about their customers!!!! The girl that answers the phone is RUDE! She needs to go! First guy scheduled to come to my house Didn't show up for the scheduled & confirmed appointment and didn't communicate after I called 3 times and was told he’s calling and on the way?!!! WTH? Didn't respond within 24 hours to my initial call to reschedule either! I had pending insurance issues so sometimes people can’t wait and have time constraints! You don’t leave people hanging!!! Instead of being first on the list the next day no call they rescheduled me for Monday! Ridiculous! Based on other reviews this happens alot! What is going on? Then I paid my service and now they tell me something happened and they don’t see a payment?! Then receptionist tells me after I say well that’s suspicious because I paid the guy after he put it in so I will have to check she says if we don’t get in a few days it will go to collections? Oh hell no it won’t! Then she hangs up on a customer? What kind of business are you running? I’m ready to call corporate! I told her a week ago I wanted to talk to a manager and I finally did today no thanks to her and he wasn’t any better! If the owner sees this you need new employees because they are killing your business! The customer is always right!!!!! Never will I go there again! 100.00 discount! What a joke!
• NN

  Norm Nichols

  Apr 21, 2026
  1.0
  We’ve used this firm for many years for crack repairs and full windshield replacements, and their technicians have always been professional and skilled. Recently, when a crack in my wife’s windshield spread, our insurance arranged a full replacement. Unfortunately, the technician arrived without a required part. This happened again on a second visit, and even after multiple rescheduled appointments, the part was still not included—despite my confirming each time in advance. An assistant manager eventually acknowledged the delay, citing difficulty sourcing the part, and promised updates. However, after weeks of little to no communication and missed follow-ups, I had to contact my insurance company, who referred me to another firm. They completed the repair within four days. Given the repeated scheduling issues and lack of coordination, this felt less like an isolated incident and more like a breakdown in process. It’s disappointing to experience this level of service from a company we’ve trusted for over a decade. Delays happen—but poor communication and lack of follow-through are unacceptable. Choose wisely.

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