Gerber Collision & Glass

Reviews

• MM

  Megan McArdle

  3 days ago
  5.0
  Great job by Phi and the team on collision repair!
• JN

  John Neal

  Aug 27, 2026
  5.0
  Outstanding service . Sam was impeccable, as well as entire team . My highest recommendation.
• JL

  J L

  Aug 26, 2026
  3.0
  I gave three stars for a few reasons. The overall completed work was satisfactory; even though there were some paint defects. (Luckily they offer a lifetime warranty against defects in craftsmanship.) Customer service was friendly. (Even though some shady instances had happened.) Understandably I did leave a pretty lengthy review. This is for you to understand what to look out for if you go to this location. My recommendation is neutral. But This a very clean and well equipped shop that offers a lifetime warranty. That being said, I hope my review will at least help you have a better experience should you utilize this location. When I brought my vehicle to Gerber for an insurance claim involving a dent and minor gouge in the hood caused by flying debris, the manager came outside to assess the damage. I pointed out additional paint chips I believed were caused by the same debris, along with minor damage to the windshield wiper cowl. Without much discussion or inspection, he immediately said the additional chips were unrelated but offered to repair them at my expense. Since the hood was already being repaired, I agreed. The next day around 3 p.m., the manager called and said the additional cost would be higher because the hood had more paint issues than originally discussed. I told him the new price was too expensive and specifically asked him to stop and not perform any work until I decided how to proceed. He told me that, at that point, all they had done was remove the hood. I called again later that day and repeated my request that they not proceed with repairs while I spoke with my insurance company and another repair shop. The following morning around 10 a.m., I called again. The lady at the front desk was very nice and confirmed she had communicated my request before putting the manager on the phone. I again told him not to proceed, only to learn that the insurance portion of the hood repair had already been completed and the hood was in its final process. This was surprising considering that late the previous afternoon he had told me the only work performed was removing the hood. When I reminded him of our discussion, he explained they already had authorization from insurance to perform that portion of the repair. However, he acknowledged that despite my request to pause all repairs, they proceeded anyway. I expressed concern about how a repaired section would look compared with the older original paint. The manager told me the painter had gone the extra distance and sanded the entire top of the hood to do the job correctly. He said the hood looked very good and I would not be disappointed. He also told me that if he had to “eat” the extra cost, he would, because he wanted me to be happy with the finished product. He also reminded me that the repair carried a lifetime warranty. The following day at pickup, I acknowledged that the hood looked nice and initially had no complaints about its appearance. It seemed the manager was making an effort to rectify the situation. He also informed me that he had determined the windshield wiper cowl had indeed been damaged by the debris, as I had originally pointed out. The replacement had to be ordered, requiring a return visit. My biggest concern is the handling and communication surrounding the repair. Despite an implication that I would not incur additional costs beyond my deductible, I still paid more than $400 in additional charges. I also noticed minor orange peel in areas and pitting where the original paint chips had been. Also the OEM hood light was missing, its wiring was lying loose inside the engine compartment, and the retaining tabs that normally secure the wiring had been broken- from removing the hood I assume. It has been approximately three weeks, and I have yet to receive a refund for the part, nor has anyone from Gerber contacted me to address these issues.
• LM

  Lorena Miles

  Jul 1, 2026
  4.0
  Overall, my experience with Gerber was good, and I'm very satisfied with the final repair. My vehicle had damage to the front driver's side after an accident. The initial repair looked good overall, but the aftermarket bumper didn't fit properly, so I requested that it be replaced with an OEM bumper. After getting my vehicle back, I also noticed a noise while driving. Honda dealership diagnosed it as a wheel bearing issue. Although the wheel bearing had already been replaced during the initial repair, Gerber worked with my insurance company to get approval to replace it again using an OEM part. After that repair, the noise was gone. I also appreciated that Gerber arranged a rental car for the days my vehicle was back in the shop for the replacement parts. Other than my deductible, I didn't have any additional out-of-pocket expenses. The reason I'm giving 4 instead of 5 stars is because communication could have been better. I usually had to call for updates rather than receiving proactive status updates. Aside from that, the staff was helpful, addressed my concerns, and made sure the repairs were completed to my satisfaction.
• AT

  Angela Toaston

  Mar 17, 2026
  2.0
  I brought my car in on February 23rd for collision repair. I walked around my vehicle with the intake specialist and witnessed her marking a 4-5 inch high windshield crack (not related to collision). I picked up my vehicle on March 17th and the crack is now 8-10 inches high and about 12 inches wide. I understand temperature fluctuations can cause spreading, but a 16-17 inch spread in 3 weeks when it’s been stable for a year is a bit suspicious. Furthermore, the manager told me the picture at intake showed a crack most of the way up my windshield and across the passenger side. He insisted I brought it in that way! In all honesty the collision repair was good but his dishonesty and lack of empathy dropped the rating to 2 star…highly dissatisfied and disappointed especially given the fact this is a windshield repair company. He could’ve offered to repair, given a discount or at least taken responsibility for what occurred.

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