Tire Discounters

Reviews

• JC

  Jessica Cooper

  3 days ago
  1.0
  My friend has been sitting for over three hours now waiting for a tire, because the tire is under warranty and there is no cost for her...they keep pushing her back to service paying customers!!!
• KN

  Keenan Nalley

  Oct 7, 2026
  1.0
  Tire change was fine. Came in a month or so later for an oil change since I had a coupon. Created an appointment, with the valid assumption that creating an appointment means thats my time slot for work. The proceeded to take over 4 hours to change oil. Oil. I understand waiting a little bit if you're busy, but 4 hours? Are we serious? Thanks for wasting my day Appointments are supposed to be a reserved time slot. Not a "we'll get it done when we want to"
• SK

  Sean Knapp

  Sep 29, 2026
  2.0
  Apparently, Antonio is the good one and you're lucky if you get him. I was not so lucky. O I went in on Saturday to buy a fresh set of tires and made an appointment for Tuesday. The big tall younger employee that helped me appeared to be pretty disinterested in being there. I could see the store was busy and figured I was better off setting an appointment. I had my appointment set for installation of 4 new tires 1pm on Tuesday. I don't recall him asking me for any of my info, so I verified that I was good to go for the appt. Tuesday arrives and I show up for my appointment. The same employee from Saturday is helping a walk-in as I arrive. When done he asks how he can help me and as I answer that I had a 1pm appointment he's already walking away mumbling to himself as he is bagging the walk-ins keys. He returns and again asks how he can help me. I repeated I had an appointment at 1pm and he asked for my name. He couldn't find me and asked me to spell my name. He mumbled to himself "Why can't I find you?". Now my not remembering him asking for my info makes sense. After several awkward pauses I ask how long it's going to take (on Saturday I was told 1-2 hours). He tells me 3-5 hours and that he has only 1 tire tech. I only had 3 hours until my next appointment and could not wait. I told him I would just have to reschedule for another day and reiterated that's why I made the appointment. The reply was "Well, not my fault the other tire tech called out." It's not the customers, either. During both interactions the employee seemed annoyed to even be there. What happened to this location? What is the point of making an appointment if you're waiting just as long as the walk-ins anyway? I get that that stuff happens, but it seems like from the reviews it's been happening a lot at this location. Now I have to wait another week and make another appointment to get tires. I'll just get it done at one of locations farther from me or try someone else entirely.
• CR

  conny romes

  Sep 19, 2026
  1.0
  I had the absolute worst experience at tire discounters. All I wanted was four tires and an oil change. Did not get an oil change. And i've had my car there three times and it still is not fixed. They put the tires on but did not balance them. Set me on my way. I leave for my trip the following morning. My car is vibrating and bouncing all over the road so I had to cancel the trip. I return to have it fixed and the gentlemen that works there informed me that my vehicle was not fixed properly. They didn't do their job his exact words. So they said they fixed it now. My steering wheel is cocked to the right and it pulls to the right, so they didn't do an alignment. I have wasted seven hours of my time plus gas, and they are not apologetic or even nice about it. Don't waste your time with tire discounters.
• KB

  Kathy Brown

  Sep 18, 2026
  1.0
  I was a customer at the Walton Tire Discounters on Wednesday, as was my husband. I rarely write a review based on how a business treated another customer, but what we witnessed involving an 89-year-old woman disturbed both of us enough that I feel it needs to be shared. My husband began chatting with this woman while they waited. She told him she had arrived at 1:30 for a scheduled tire rotation. She was 89 and had obvious difficulty walking. When I arrived around 4:00, she was still there. An employee told her that her vehicle needed new lug nuts and quoted her nearly $250. My husband heard her explain that she couldn't afford that. The employee stressed that the lug nuts were a safety issue. Afterward, my husband suggested that she could purchase lug nuts elsewhere for much less and perhaps have her grandson install them. She decided that was what she wanted to do. I later dropped my husband back at the store while I went to an appointment. When he returned, the woman was still there and visibly upset. She told him she had been told they could not let her leave in her van because of the condition of the lug nuts. She explained that she was already more than an hour late taking medication, couldn't walk home, and didn't know what she was supposed to do if they wouldn't give her the van unless she purchased a repair she couldn't afford. That is what troubles me most. My husband reassured her that she wasn't going to be stranded and that he would help her get her van back if necessary. She continued pleading with the store and explaining that she couldn't afford nearly $250. After waiting for some time, the store ultimately reduced the cost to approximately $100. She said she could manage that amount and agreed to the repair. When I returned from the dentist at approximately 5:00, she was still there. She finally left around 5:30—approximately four hours after arriving for her 1:30 appointment. At 5:00, Tire Discounters also had not begun the scheduled oil change on my own vehicle. After my husband told me what had occurred while I was gone, I went inside, told them I was no longer willing to wait for my oil change, and asked them to cancel any other appointments I had scheduled. I was no longer comfortable doing business there. To be clear, I don't know whether this woman's lug nuts needed replacement. They very well may have. That isn't my issue. A repair shop should absolutely advise customers of legitimate safety concerns. My concern is how an 89-year-old customer with obvious mobility limitations was treated after saying she couldn't afford the recommended repair. She was distressed, late taking medication, couldn't simply walk home, and believed she could not have her own vehicle back unless she authorized additional work. I'm also troubled that a repair initially quoted at nearly $250 was eventually reduced to approximately $100 after she repeatedly explained that she couldn't afford it. Perhaps there are details we weren't privy to, and I'm open to hearing them. But what we witnessed left both of us extremely uncomfortable. An elderly customer deserves patience, dignity, clear information, and the opportunity to make an informed decision about her own vehicle without feeling frightened or trapped. I hope Tire Discounters reviews what happened at the Walton location that afternoon and ensures another customer is never left feeling the way this woman did.

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