Enterprise Rent-A-Car

Reviews

• DS

  Dalton Sweeney

  5 days ago
  1.0
  I had a reservation for a 9 day rental. I walked in to 3 people waiting and a ringing phone. 30 minutes later the phone was still ringing, the waiting room had 15 people in it, and not one person had acknowledged us. Finally 2 hours after my scheduled pickup time myself and others were told they had no vehicles remaining. The over booking was one thing but letting us wait for hours when they knew they only had a few vehicles available was very disrespectful. Needless to say I won't be relying on this branch again.
• DJ

  Dennis Johnson

  Oct 8, 2026
  5.0
  Nice friendly people.
• MT

  Misty Tucker

  Oct 7, 2026
  1.0
  If I could leave zero stars, I would. Called ahead to verify that they had a car available. Spoke with Alex who assured us they had something. He sent us to booking. We booked and got a confirmation email. My son took off work and drove me 1 1/2 hours to pick up the rental. When I got there I was told I would have to wait until Alex returned to "see what he could do for us." That was the first indication that something wasn't right, Another customer came in and was told to go to Scooters next door and wait for Alex to return. Once they left I heard her tell another employee that Alex had their SUV with his dog in it taking it to the vet and it would have to be cleaned before they could rent it. Once Alex returned I was told Sorry. We don't have any vehicles to rent to you. When I replied, we literally called ahead to make sure this didn't happen and was assured you have something he said "oh sorry. I didn't know you meant today!" Really?????? There was no effort to make it right. Didn't even offer to call another branch to see if they had something. I left and called Radcliff and drove 2 hours there to rent a car.
• FF

  Felicia

  Sep 13, 2026
  1.0
  Employee will call to ask if your pick up time is flexible & even after you tell them no… they’ll still make you wait 20/30 minutes past your pickup time. Won’t offer any kind of compensation /vehicle switch etc. Oh! Don’t show any signs of frustration because the employee who called & was told no… will make sure to ask why you’re getting all upset…. Also, good luck calling customer service for some help. I won’t be using Enterprise again. Very disappointing experience
• JB

  Jana Billingsley

  Sep 8, 2026
  1.0
  Allowed me to make a reservation to pick up a Nissan Altima at 11:00 am. Waited nearly THREE HOURS for a car that wasn’t even in town yet. Cancelled reservation.