John Nolan Auto Service

Reviews

• AB

  Andrew Bush

  Aug 24, 2026
  5.0
  The staff were very friendly and accommodating. Our car drives much better!
• TY

  Tom Yocum

  Jul 29, 2026
  5.0
  Very positive experience. Walked in without an appointment. Same day service. Staff was friendly and helpful. Had been taking my Hyundai to dealer for service for years. Unfortunately, their service recently went down quickly. They switched to AI answering service and text communication. Can't hardly talk to a real person. After having my vehicle in the shop for 8 days basically told me they put the wrong battery in 1 1/2 years ago and it was incompatible with the vehicle electronics. They didn't replace the batteryand took no ownership of the problem. At John Nolan they replaced the battery the same day. It's working much better now. So refreshing to deal with real people who provide prompt and friendly service.
• SR

  Shayla Rizzo

  Jul 14, 2026
  5.0
  Great customer service and reasonable price
• RL

  Reilly Little

  Jul 2, 2026
  1.0
  I had a very disappointing experience with John Nolan’s Auto Service. I made an appointment to drop my vehicle off on a Thursday and was told the diagnostic would be completed that afternoon. When I called later that day, I was told it wasn’t ready and that it would be looked at first thing Friday morning. Friday came and went, and when I called that evening, it still wasn’t done. They only told me they thought it might be something related to the alternator. I called again on Saturday, and they were still looking at it. They were closed Sunday, and when I called Monday, it still hadn’t been diagnosed. Finally, on Tuesday—after being without my car for 6½ days—I received a call saying I needed a belt idler pulley, drive belt, and belt tensioner. I was quoted approximately $1,200 for the repair, plus a $100 diagnostic fee. That price seemed extremely high, so I called Creed Automotive, my regular mechanic. The only reason I didn’t go there initially was because my vehicle has a warranty and John Nolan’s was in-network. Unfortunately, the needed repairs weren’t covered under the warranty anyway. Creed Automotive gave me a quote within 30 minutes. The shop purchased the parts from Honda, and they had the repairs completed in about 5 hours. My total repair bill was $527.68, which was about 56% less than John Nolan’s repair quote. The communication throughout the entire process at John Nolan’s was terrible. I constantly had to call for updates, deadlines kept getting pushed back, and I was rarely given any proactive information. To make matters worse, when I dropped my car off, I specifically asked them to patch a nail in one of my tires. When I called to let them know I was coming to pick up the vehicle, I asked if it would be ready within about an hour, and they assured me it would. I arrived an hour and a half later, and it still wasn’t ready. Then they informed me that I had a leak in my tire—the exact tire I had asked them to repair when I first dropped the vehicle off. Between the excessive repair quote, poor communication, repeated delays, and failure to complete a simple tire repair that I specifically requested, I cannot recommend John Nolan’s based on my experience.
• DD

  datDude ScottY (d'Man)

  Jun 2, 2026
  5.0
  Same day Saturday service for a market priced radiator flush.

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