Ken Towery’s Tire & Auto Care

Reviews

• RM

  Ray Miles

  Oct 7, 2026
  5.0
  They’re always very helpful and good at explaining problems. Every visit I get good work, pricing seems standard
• KK

  Khalil

  Sep 25, 2026
  1.0
  This was one of the worst and most disturbing customer service experiences I have ever had. I came here because I was simply trying to get air in my tire after the air machine at Costco was not working. Instead of helping me or just politely telling me they could not assist, the people there were extremely rude and aggressive toward me. I was cursed at, talked down to, told “let me educate you,” and repeatedly told to “get out of here.” What made the situation even worse was what happened when I tried to leave. While I was driving away, one of them opened the back door of my vehicle without my permission and slammed it shut. Then the woman stood in front of my car and repeatedly said, “Hit me, hit me.” I could not believe how unprofessional and confrontational the situation became over something as simple as asking for air in a tire. I also left feeling like I may have been treated differently because of my race. I cannot say what was in anyone’s mind, but the way I was spoken to and treated made me extremely uncomfortable. No customer should be cursed at, have someone open their vehicle without permission, or be put into a situation where an employee is standing in front of their car daring them to hit them. I would absolutely not recommend this business based on my experience. The behavior I experienced was hostile, disrespectful, and completely unacceptable. If I could give this place ZERO stars, I would. This was easily one of the most disgusting, hostile, and unprofessional experiences I have ever had at a business. I came here for something as simple as getting air in my tire after the Costco air machine was not working. Instead of being treated like a normal customer, I was cursed at, talked down to, mocked, and repeatedly told to “get out of here.” One of them even had the nerve to tell me, “Let me educate you,” while speaking to me in an unbelievably disrespectful and aggressive way. But it did not stop there. When I tried to leave, someone actually OPENED THE BACK DOOR OF MY VEHICLE WITHOUT MY PERMISSION and slammed it shut. Then the woman stood directly in front of my car and repeatedly told me, “Hit me, hit me.” That is absolutely insane behavior from people representing a business. At that point, this was no longer just “bad customer service.” I felt intimidated, targeted, and genuinely unsafe. I came there asking for AIR IN A TIRE and somehow ended up being cursed at, confronted, having someone open my vehicle, and having someone stand in front of my car daring me to hit her. I also left seriously questioning whether I was treated this way because of my race. I cannot prove what was going through their minds, but the way I was singled out, spoken to, and treated left me deeply uncomfortable. Nobody should ever be treated like this by a business. There is absolutely no excuse for employees or management to behave this aggressively toward a customer. I would NEVER recommend this place to anyone based on what I experienced. If this is how they treat someone asking for basic help, I would not trust them with my vehicle, my money, or my safety. Absolutely unacceptable.
• PM

  Pulchra mutatio

  Sep 25, 2026
  1.0
  The most unprofessional facility you could possibly go to. My mother went in simply asking for air in her tires. Instead, they proceeded to talk down to her and pressure her into buying new tires that she never asked for. If they had simply said no like professionals, I wouldn’t be writing this review. Instead, they called her a b**** and repeatedly screamed at her that she needed new tires after she declined. When my mother tried to leave, they threatened to call the police. Then, one of the men stepped in front of the car and started screaming, “You’re trying to hit me.” If you want to be talked down to, pressured into spending money, called degrading names, and treated disrespectfully, then go to this embarrassment of a facility. I hope this facility goes out of business real soon so f they continue to treat customers like this. No one deserves this type of disrespect that this facility continues to provide according to multiple reviews.
• DG

  Durell Gilbert

  Sep 22, 2026
  1.0
  I visited your store to receive a 600.00 tune up and oil change. Then the very next day my engine locked up. I’m very upset that I was offered no help with something your company was obviously responsible for. I guess I’ll see how this plays out in court.
• RV

  Regina Valencia

  Sep 10, 2026
  1.0
  Unsafe, hostile, and aggressive environment—avoid at all costs.I came to Ken Towery's on Bardstown Rd for a routine flat tire replacement. I was promised immediate service, but my car sat untouched for 40 minutes while the mechanics in the back engaged in a loud, screaming argument with the female cursing. Concerned for my vehicle, I stood up after hearing them shout for several minutes. I walked near the doorway—never touching the door and completely respecting the "Do Not Enter" sign. The female mechanic spotted me and screamed at me not to go through. When I stated that I hadn't touched the door, she approached me aggressively and got directly in my face. Feeling physically unsafe, I requested she get away from me or I would call the police. She retaliated by threatening to have me arrested for trespassing, despite the fact that I was a customer waiting on my car. When I demanded my vehicle back so I could safely leave, the male mechanic joined in, screaming at me angrily. Because my phone acts as my car's key, I had to hand my phone over to the male mechanic simply so he could drive my vehicle outside the garage for me. I managed to record a brief portion of their aggressive behavior before handing it over. As I was finally walking out to leave, an incoming customer arrived. Fearing for her safety, I tried to warn her about how volatile the staff was being. The female mechanic snapped, shouting, "Do not interact with my customer!" She then pursued me all the way out of the building to my vehicle, standing by my car, screaming, and making threats while I was inside trying to safely drive away. This business uses dangerous intimidation tactics against customers. Do not trust them with your safety and read the other reviews, something I should have done first.

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