Ken Towery’s Tire & Auto Care

Reviews

• DG

  David Gant

  3 days ago
  1.0
  I have been going to this location for over eight years. Went in for an oil change, air filter, and to have my AC looked at. I showed up on time for my appointment at 1:30pm. Guy behind l the counter said the oil change wouldn't be an issue but the machine needed for my car to recharge AC wasn't available. Said my car (2018 Nissan Altima) was the R1234YF freon. I told him didn't think that was correct, but I gave him a chance to check it out. I asked if it was R134a if he'd be able to look at it, and told me yes. I approved an estimate and waited. Two hours later, he calls me back to the counter to pay and doesn't mention looking at the AC. I ask about it and he says it is the newer freon and they couldn't do anything. I already knew ahead of time what freon my car used and what coupler was on my car, so I knew he was doubling down. I told him he was wrong and could he look it up and show me. After a few moments back and forth, he sheepishly told me they didn't have time to look at it because there was only one guy working on cars. There were more than that, but okay. I asked why he didn't just tell me that in the first place but he had no good excuse. I told him that it wasn't okay that he tried to gaslight me into thinking I had the wrong refrigerant in my car and that I wouldn't have been mad if he had have been honest and told me that they were busy. But he choose another route. He didn't even apologize after I had expressed I wasn't okay with how he treated me and the situation. As I walked away, all the trust I had in bringing my car to this location broke. If they are willing to lie to customers about something so small, what else are they lying about. And not only that, but trying to make the customer feel stupid by doubling down and give bad information. What if I didn't know about my car and then went and tried to arrange to have someone fix it with the wrong parts, and then waste more of my time. Two hours for an oil change is also ridiculous. I had given the grace on time because I thought they were looking over my AC unit. When I went back to my car, I had also noticed that my radio had been changed to a station that isn't preset and turned up. I also turn down my radio to zero when I bring it in and to a station I know, so whoever worked on my car felt the need to fiddle with something they didn't need to touch. They also didn't leave a sticker reminder on the window. I guess they were too busy jamming out to the music on my radio. The more I sat there before pulling off, the madder I got. I then looked over everything they said they looked at because I no longer trusted them. Luckily everything looked replaced, but they left an excessive amount of oil on the plastic engine cover that I needed to clean off. Again, I guess the tunes from my radio were too good to do a clean job. So thanks to the guys at this Ken Towery, I will no longer be using your service. Eight years of trust broken for trying to make me feel like an idiot and doing a poor overall job, touching things that they shouldn't. I will also be letting everyone I know of how I was treated, and hopefully it'll give them pause on whether or not they will use your services.
• YG

  Yahir Gomora-Chacha

  4 days ago
  5.0
  Very good service. Take their time to find the actual problem and not guess
• MG

  Mountain Guide

  Aug 28, 2026
  5.0
  Ken Towery’s Tire & Auto Care was fantastic when I needed a quick replacement for a trailer tire. They got me in immediately, found the right tire, and changed it out fast. The staff was incredibly helpful and efficient, getting me back on the road in no time. I highly recommend them for fast, reliable service!
• BP

  Barry Page

  Aug 12, 2026
  5.0
  Made the appointment online, with the type of tires I needed. We dropped the car off, and were promptly notified when the work was completed.
• TB

  T-Mike Blair

  Aug 10, 2026
  1.0
  Went in over 2 weeks ago to have the AC system checked out before a trip. Was told they did an extensive diagnostic and checked the whole system for leaks and the only issue was the climate control module. After paying above average costs for that service and being guaranteed they recovered and properly filled the system I left for my trip. It didn't take long to determine my AC was not working. When I returned and took it back, I was told they would get it in and check it out. I received a call several hours later that the part they replaced was good and they wouldn't touch anything else on the truck until I paid another diagnostic fee. But they "properly" refilled the system again for "free". Vehicle ACs are closed systems. Unless there is a leak, there should have been no need to refill it to the proper level. I was told they extensively checked for leaks and there were none. So, they either didn't fill it originally like they said they did, or they didn't check very well for a leak. Either way they took my payment to get my AC working and I'm still without even cool air. Good mechanic shops are hard to find now, I'd recommend you steer clear of this one.

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