Enterprise Rent-A-Car

Reviews

• DH

  David Hernandez

  6 days ago
  5.0
  Highly professional workers.... Very friendly and patient with their customers... I highly recommend their services.
• WB

  William Brown

  Aug 14, 2026
  5.0
  Easy pick up and drop off procedures.
• SD

  Scott Delodder

  Aug 4, 2026
  5.0
  Enterprise Rent-A-Car is a class outfit. Would not hesitate using them again
• SS

  Shire Shenanigans

  Jul 31, 2026
  1.0
  We rented a vehicle and upon showing up to pick it up the manager let us know they didn’t have it. We require an 8 seater large vehicle due to our family size for a long trip so this was extremely disappointing. We spent a long time determining where to rent to meet the vehicle needs of our family and had booked the vehicle more than a month prior. Being told upon pick up they didn’t have what we needed to travel on vacation for our family was a huge disappointment and left us without other options being so last minute. Other customers at the site were also being told they didn’t have their reserved vehicle, as well. Very poor experience! Will not rely on this company again.
• KP

  Kelly Perryman

  Jul 17, 2026
  1.0
  When I filled out the rental request the enterprise link on my State Farm insurance app, I requested a sedan... which with me rental allowance, would have allowed me to rent the vehicle for 56 days. When I was picked up, 1 was told by the employee that picked me up that I was getting a free upgrade to an SUV because they didn't have any sedans. I can’t even make that up because I have never rented a car a day in my life, and wouldn’t even know that’s something that’s done if he had not told me. A few weeks in, called Enterprise to confirm my rental policy and let them know my car was taking longer than expected. I then found out that I only had the vehicle for 2 more days because my rental allowance was about to run out. And was lied to, and I was indeed being charged for a SUV, not a sedan. The reason being is because my insurance was willing to pay a certain amount per day, and Enterprise charged my insurance the maximum amount they were willing to pay per day, running my allowance amount out over 2 weeks faster. The representative I spoke with tried to tell me that I never requested a sedan, but I most certainly did, and was not willing to do anything to resurrect the situation. All I was told is that I could start paying out of pocket once my insurance allowance ran out. My car is still not ready, and if I had been charged for a sedan, I would still be able to have a rental covered by my insurance. But instead, I have had to figure it out for two weeks because Enterprise lied to me. I was asked how everything went when I returned the vehicle to Enterprise, and when I explained the situation to the rep, all I got was a sorry. Now all I want is my $50 deposit back that I was told I would receive over 2 weeks ago when I returned the rental, and I can't even get that! I contacted customer service via chat a few days ago and they told me that my rental had not been closed, and once it’s closed I would get the refund that day. The rep in the chat assured me he had sent in a request for the rental to be closed. It was not. I then received a call from Enterprise yesterday (THEY called ME) to tell me they were closing my rental that I had returned (remember…over 2 weeks prior) and asked my how my experience was. The man I spoke with was going to speak with a manager and have someone call me back in a few minutes to discuss the situation after I told him what happened. No one ever called me back, and my rental was STILL not closed, so I STILL was not getting my deposit refunded. I reached back out to Enterprise today again in chat so I could take screenshots of the conversation. My rental is STILL not closed. Not only was I deceitfully over charged, but now I can’t get my deposit back!

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