Ken Towery’s Tire & Auto Care

Reviews

• MR

  Max Rothrock

  Aug 13, 2026
  5.0
  Really good experience at Ken Towery. I brought my car in for an alignment and everyone there was super helpful and easy to work with. They got everything taken care of, answered my questions, and the car feels much better now. Definitely appreciated the service and I’ll be coming back if I need anything else.
• EC

  Eddie Coleman

  Aug 12, 2026
  1.0
  I know many of us rant about the current state of customer service, and while I’ve noticed the shift in values, I have generally let it slide and chalked it up to “its a different time.” I made an appointment this afternoon for a 6pm tire patch. I prepared my vehicle and headed to the store, arriving 15 minutes before my service time. As I was heading into the establishment, I received a phone call from Ashley(?) who informed me that they would be unable to keep my appointment since they were closing at 6pm. The call center stated the hours and took my appointment. The internet shows that the location is open until 7pm. When I told her that I was already in the parking lot, she still would not acknowledge my appointment and perform the service. A patch is (maybe) a 30 minute job — and the location and type of puncture in my tire would’ve taken less time with an experienced technician. She still refused service, but wanted me to return another day or to leave the car until the next business day. I usually don’t have a problem when doing this, but the appointment was made and denied. If I would’ve known Ashley would’ve canceled the appointment upon my arrival, I could’ve used that time to find another business to complete my repairs. I almost shopped KT years ago when looking at tires, but I was warned against using their services. In this emergency, I didn’t recall those warnings and (foolishly) thought that a business would keep at least the bare minimum of promises — appointments and times. I was wrong. Lesson learned.
• JJ

  John bruss jr

  Jul 24, 2026
  5.0
  Staff was extremely helpful, fast service and professional
• JM

  Julie M

  Jul 16, 2026
  5.0
  Great experience! Great customer service. Great communication. Pricing was competitive w other shops in LEX and service was performed quickly.
• SC

  Sammy Castle

  Jul 13, 2026
  5.0
  Counter guy was very knowledgeable and friendly. Was able to fit me in and get me out the door in a reasonable time.

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