Platinum Auto Group is an independent service shop in La Grange, Kentucky that works only on Land Rover and Jaguar. We don't sell cars anymore. We keep them running. Range Rover, Range Rover Sport, Velar, Evoque, Defender, Discovery, LR3, LR4 and Jaguar, model year 2006 and newer. Factory scheduled maintenance, full diagnostics with the same SDD and Topix software the dealer uses, air suspension, cooling systems, electrical, brakes, accessories, and pre-purchase inspections before you buy a used Land Rover or Jaguar. Most customers come from Louisville and Oldham County, and plenty drive in from Shelbyville, Frankfort and Lexington. Open Monday through Friday, 8:30 to 5.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.