I am writing to formally address an incident that occurred during my recent visit to your LaGrange store.
I accompanied my mother to the store while she briefly stopped in to check on work-related matters, and I had my three-year-old daughter with me. During this time, I stepped into the restroom to change my daughter into more comfortable clothing due to the warmer weather. When I returned, I engaged in a brief conversation with the store manager, Shara. I made a lighthearted comment about my daughter’s outfit and asked if she looked cute.
In response, Shara made an inappropriate and offensive remark, stating that my daughter “looks nothing like me” and that she resembles her grandmother, followed by a highly disrespectful and explicit insult directed at my mother. This comment was unprofessional and entirely unacceptable, particularly in the presence of my young child.
There was no prior relationship or level of familiarity that would make such a remark appropriate. I found it deeply disrespectful and unnecessary.
Additionally, after I briefly stepped outside with my daughter and returned, Shara attempted to backtrack by offering compliments about my daughter. However, this did not address or excuse the initial comment or the discomfort it caused.
I believe this situation reflects a serious lapse in professionalism and respect. I would appreciate this matter being reviewed and addressed appropriately to ensure that no one else experiences similar treatment.
Thank you for your time and attention.
DD
Des
Dec 22, 2025
1.0
I guess they are only friendly to their own kind. Rude and not helpful at all. I ended up being stranded here. Never been to Kentucky
JR
James Ray
Dec 7, 2025
5.0
Had a turn signal go out on me. Jay the assistant manager was incredibly helpful and knowledgeable on repairing it and provided preventive maintenance tips. He had outstanding customer service. Definitely would recommend for full management position.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in La Grange?
AutoZone Auto Parts in La Grange is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts in La Grange offer in-store pickup and same-day delivery?
Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services.
What types of products can I find at AutoZone Auto Parts in La Grange?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which auto part brands are available at AutoZone Auto Parts in La Grange?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What are the primary contact options for AutoZone Auto Parts in La Grange?
You can contact them by phone at +1 502-443-6010 or email at customer.service@autozone.com.
Where is AutoZone Auto Parts located in La Grange?
AutoZone Auto Parts is located at 402 S 1st St, La Grange, KY 40031, USA.
Are there any pharmacies near AutoZone Auto Parts where I can get medical supplies?
Yes, Rite Aid is a nearby pharmacy where you can find medical supplies and prescriptions.
What are some dining options close to AutoZone Auto Parts in La Grange?
Nearby dining options include Long John Silver's for seafood, Domino's Pizza for pizza and chicken, Dairy Queen Grill and Chill for fast food and ice cream, Arby’s for sandwiches, and SavorMex for Mexican cuisine.
Is there a gym near AutoZone Auto Parts where I can work out before or after shopping?
Yes, Planet Fitness is located nearby and offers gym and fitness services.
Can I visit any beauty or grooming salons near AutoZone Auto Parts?
Yes, nearby salons include George's Barber-styling, Tiffany's Hair Salon, and LA Nails for hair and beauty services.
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