While the repair was covered under warranty and I did not have to pay out of pocket this time, the overall experience was still very disappointing. The repair took 7 weeks to complete, communication was poor throughout the process, and the quality of the repair work was subpar. When given the car back, it ran for a short time and then it would not start. This issue wasn't even the original problem. Come to find out the battery cable was not fastened properly and another part was not secured. With all of the hype surrounding this shop, I expected better. Would not recommend. Ever.
JJ
Jermaine Johnson
Apr 22, 2026
5.0
Great service fast great car by shannon
AC
Adam Crane
Mar 4, 2026
1.0
Spent $1100 on a tow, new spark plugs, and a valve cover, just to find out that the engine is blown and needs to be replaced entirely. $1100 for work on a car that couldn't be driven home. Also, dodged my calls and texts for several days. Would not recommend.
KW
Kim Wetherbee
Mar 3, 2026
5.0
Awesome garage. Nick is an amazing man who has helped our family in many ways. If I need help with a tire or oil change just hit them up.
SF
Shaniya Fletcher
Feb 13, 2026
5.0
I just want to give a shout out to Nick. (I think that’s his name) He is very helpful, nice & quick! I had a nail in my tire and they were closed. I explained my situation and he took actions without any hesitation. He simply could’ve turned me away but he didn’t. He explain and showed me what he was doing and where the nail was at. Thank youuu! I will be returning for more service.
Frequently Asked Questions About Embry's Auto Repair
Do I need an appointment?
We recommend scheduling an appointment for faster service, though we do welcome walk-ins when our schedule permits. For emergency situations or if you need towing assistance, no appointment is necessary.
What types of vehicles do you service?
Our technicians are equipped to service most cars, trucks, SUVs, and light duty vehicles, including both domestic and foreign makes and models.
How long will my repair take?
The duration of repairs varies based on the complexity of the issue and availability of parts. Simple services might be completed within the same day, while more involved repairs may require additional time. We'll provide you with an estimated timeline before we begin any work.
Do you provide estimates?
Yes, we provide transparent, upfront estimates before beginning any repair work. We believe in avoiding unexpected charges and keeping our customers fully informed.
Are your repairs guaranteed?
We confidently stand behind our workmanship, and most repairs include a warranty covering both parts and labor. Please inquire about specific warranty details for your particular service.
Do you offer towing?
Our towing services are available for breakdowns, accidents, and vehicles that aren't operational. We're ready to assist when you need help getting your vehicle to our shop.
Can you tow my vehicle directly to your shop?
We can certainly tow your vehicle directly to our facility for a thorough inspection and necessary repairs. This streamlines the process and gets your vehicle assessed more quickly.
What forms of payment do you accept?
We accept various payment methods including cash, most major credit cards, debit cards, Venmo, and Cash App. For confirmation on specific payment options, please contact our office.
Will you explain the repair before fixing my vehicle?
Clear communication is essential to our service approach. We'll thoroughly explain the issue with your vehicle and present your repair options before proceeding with any work.
Can I bring my own parts?
We recommend using our supplied parts to ensure proper fit, quality standards, and warranty protection for your vehicle. This helps us guarantee the reliability of your repairs.
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