National Car Rental

Reviews

• SI

  Shaheer Iqbal

  2 days ago
  5.0
  I want to give a big thank you to Kam, the manager at National Car Rental at CVG airport. He was truly one of the nicest and most professional people I’ve dealt with while renting a car. I needed to switch my vehicle the next day because I wanted a bigger SUV, and Kam handled everything very politely and smoothly. Not only did he help me with the change, but he also upgraded me to a Ford Explorer, which was more than I was expecting. On top of that, he personally helped move luggage from one car to the other. I am an Emerald Executive Elite member with National, and honestly, it’s very rare to receive this level of customer service. Kam went above and beyond, and he made the entire experience easy and stress free. Really appreciate his professionalism and kindness.
• OT

  Ozan Tuncay

  May 10, 2026
  5.0
  Ted and Eric were both very friendly and professional. This was the first time I left a rental car company genuinely happy with the experience. Their attitude toward me was excellent, and they truly seemed happy to work there. They made the whole process smooth and enjoyable.
• KZ

  Kurt Zielinski

  May 6, 2026
  1.0
  I have been traveling in and out of this airport for years now and while the cars are clean, I am unhappy about the customer service. I travel often for work and maintain their highest status. I travel 2-3 times a week, always renting with National. Sometimes, I leave items behind, which is normal for that amount of travel. I have called and left messages, filed claims and sent emails to recover my items. Despite this, I have NEVER heard back from them on any of these items. While I take responsibility for leaving the items in the first place, I wish the staff would help a weary traveler out. Makes me wonder why stay loyal to National if their service won’t be loyal to me.
• KJ

  Krystal Jackson

  May 6, 2026
  5.0
  My experience was very smooth from start to finish. I arrived and went straight to the lot to pick my car, then to check out and exit the garage with my rental car. No issues on the road or returning it a couple days later. Very nice and helpful people at National. I look forward to coming back to National for my future car rentals.
• TM

  Tonia Massare

  May 5, 2026
  5.0
  I had a great experience with National Car Rental from start to finish. Booking was easy, and the Emerald Aisle made pickup fast and hassle-free—I was able to choose my car and get on the road within minutes. The vehicle was clean, well-maintained, and drove perfectly. The staff was friendly, professional, and very helpful throughout the process. Drop-off was just as smooth and efficient, which I really appreciated while traveling. No surprises or hidden fees—just a reliable, stress-free experience. I would absolutely use National again and highly recommend them!

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