Enterprise Rent-A-Car

Reviews

• BF

  brandon finley

  6 days ago
  1.0
  Declined my wife simply because she doesn’t have a credit card but has a debt card?
• PS

  Pauie Salazar

  Jun 30, 2026
  2.0
  They changed my pick up time without warning, and they didn’t give me the car I booked, and the car they gave had coolant problems so its was such a hassle
• GH

  GARY HUNT

  Jun 28, 2026
  2.0
  You want with Enterprise because we thought they would have a nicer vehicle than budget or Alamo. You rented a minivan, I had 75,000 miles on it , it was at an older model, it was not in very good condition, the windshield wipers screamed when they went, the climate control system was impossible. We were totally disappointed and paying top dollar for such a piece of crap!
• JS

  Joe Simon

  Jun 25, 2026
  5.0
  Enjoy and appreciate working with you and how personable you are, and assure I get the car I wanted.
• AG

  Aawaz Grg

  May 17, 2026
  2.0
  Do not trust this Enterprise location if you value basic safety, human decency, or contract laws. On May 16th, my rental car from another Enterprise hub suffered a total mechanical failure (the gears completely locked up), leaving my family stranded. Enterprise Roadside Assistance explicitly directed me to drop the vehicle at this CVG airport location for an immediate walk-in swap so I could safely get my young children and disabled parents home. Instead of honoring Enterprise's corporate contract, the manager on duty at CVG subjected us to horrific and discriminatory treatment. He forced us to wait while systematically helping over 10 other customers who arrived long after us. When I politely advocated for my family and pointed out we were first, he looked at me and explicitly stated that I was "not a customer" because we were "just doing a vehicle swap." When I insisted that they honor the roadside directive, the manager maliciously weaponized local law enforcement and called the airport police on us. When the officers arrived, they quickly realized no crime was committed, openly stating they were only escorting us out to de-escalate the situation because the manager was completely refusing to do his job and honor the contract. This location abandoned a family with vulnerable, disabled individuals and young children late at night, forcing us to scramble out-of-pocket for emergency logistics and shelter. Using the police to intimidate paying customers dealing with a breakdown is an absolute disgrace. Corporate leadership have been formally notified. The leadership at Dayton Ohio was able to handle the matter swiftly and emphatically. Updating the review based on their professionalism.

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