Upon our retirement and in anticipation of an exciting book tour, my wife and I invested in a 2023 Tellaro 20A UHG 200Ah Ram Promaster from Camping World Georgetown. After extensive research, we secured the best deal within a thousand miles. Our experience with the Tellaro has been nothing short of exceptional. Recently, we encountered a warranty issue related to the Dodge chassis, and unfortunately, Stellantis (the parent company of Dodge) was slow to respond. However, Camping World’s General Manager, Kenneth Bailey, and Office Manager, MaKenzie Henson, went above and beyond to resolve this challenge. They kept me thoroughly informed of every obstacle Stellantis presented, tirelessly seeking solutions and advocating on our behalf. Although it took a few weeks, the warranty issue was ultimately resolved. I am truly grateful for the exemplary personal attention and dedication shown by General Manager Bailey and Office Manager Henson throughout this process.
KP
Kelsey Phillips
Jun 29, 2026
My husband and I had a wonderful experience with Camping World and would absolutely purchase another camper from them in the future! Before making the drive to the Georgetown, KY location, we called and explained exactly what we were looking for. We also shared that we had just had a disappointing experience at another dealership. While we were driving home from that dealership, Camping World gathered all of our information over the phone and assured us they could work with us before we even arrived. Since we live in McCreary County, KY, this saved us a long trip and gave us peace of mind. Our salesperson, Chad Halsey, was outstanding. Chad was honest, knowledgeable, and genuinely cared about helping us find the right camper. He made the entire process easy and stress-free. We would highly recommend asking for Chad if you’re considering buying a camper. Everyone we met at Camping World was friendly, professional, and welcoming. When we purchased our 2021 Jayco fifth wheel, my husband, our dog, and I received a thorough walkthrough. Matthew Henahan did an excellent job explaining all of the camper’s features, along with the benefits and services available through Good Sam. We couldn’t be happier with our 2021 Jayco fifth wheel or the exceptional service we received. Thank you, Camping World, for making this such a positive and enjoyable experience. We highly recommend Camping World in Georgetown, KY, to anyone looking for a camper!
I normally do not leave negative reviews, but my experience with Camping World in Georgetown, Kentucky was extremely disappointing.
I live more than 2½ hours away, so before making the trip, I contacted the dealership multiple times to confirm that a specific camper was still available. At approximately 12:05 PM, I was told the camper was available. Then, at approximately 1:26 PM, I spoke with Rachel, who also confirmed that the camper was available and for sale.
Shortly afterward, I was told the camper had already been sold and that a deposit had been placed on it. The information I received from different employees was completely inconsistent. One person said the camper was available, while another said the deal was already done. As a potential customer traveling over five hours round-trip, I expected accurate information before committing to the drive.
When I asked Sarah when the deposit had been placed so I could better understand the timeline, I was told it was “none of my business.” I found that response unprofessional and disrespectful, especially considering I was simply trying to determine whether the information I had been given was accurate.
The situation became even more frustrating when I overheard someone in the background say, “Hang up on him.” Whether that comment was directed at me or not, it reflected a level of customer service that I would not expect from a professional dealership.
At the end of the day, mistakes happen and inventory can sell quickly. My issue is not that the camper sold. My issue is the conflicting information, poor communication, and lack of professionalism I experienced while trying to verify availability before making a 2½-hour drive.
Based on my experience, I would strongly encourage anyone considering a long trip to get written confirmation of availability before leaving home. Unfortunately, my experience with Camping World in Georgetown left me with little confidence in their communication and customer service
Update — One Week Later
It has now been one week since I was told by Sarah that this camper was sold and already off the lot.
However, the same camper is still listed on Camping World’s website as “Deal Pending.”
TR
Taylor Richardson
Jun 14, 2026
We had a spectacular experience purchasing our camper last year, but I scheduled a service appointment for routine maintenance with our warranty and I have had the worst experience imaginable. I would give them less than a star possible. The day I dropped it off, April 22, I was told to expect to pick it up in about a week. A week goes by, I’ve heard nothing. Two weeks goes by, I’ve heard nothing. I finally called to get an update and I was told that a technician hadn’t even looked at it yet and that it “would be escalated and taken care of as soon as possible.” But, then another week came and went. So, I call again just to receive the exact same answer that “it would be escalated and taken care of, but it still hadn’t been looked over.” I told the service representative, “respectfully, you said this when we spoke a week ago. I’ve now made a month’s payment on our trailer and haven’t even had the opportunity to use it.” The representative then offered to add me to the email that she was sending to her manager so that I could see their responses regarding our camper making no progress in their shop and that it needed taken care of. That was on May 7 and by May 14 there had been no response to that email chain. On May 14 is when I sent an email to the chain asking for an update and was told it had been viewed by a technician and a work order was sent to the warrant company for authorization. They estimated this could take *ANOTHER* 3-4 weeks and our camper had already been there for a month at this point. By May 27th, I yet again had to inquire about an update and was told they were waiting on parts and hoped they’d be in by June 9. I dropped my camper off on April 22 for a ROUTINE service. So I have now emailed them on June 11 to find out when my camper will be ready because we have a trip that has been booked for MONTHS and is no longer refundable in one week. I was told it would be finished by end of day Friday (6/12) and that I could pick it up Saturday morning. I called Saturday (6/13) right when they opened and asked if they needed to know when I would be there or if I could just show up to pick it up, considering we were driving an hour to get there, and I was told I didn’t need to give them a heads up but to please be patient with them when I arrive because it could take a minute to have someone pull it around and that Saturday’s are there busiest days. So we decided it would be easier for everyone to pick it up on Sunday, but I just arrived and was told there was no one there from the service department, no way to move a camper to be picked up. You run an entire dealership and don’t have something to move a camper at all times? I was completely dismissed by 3 different employees there and never once did anyone try to accommodate or assist at all, they just pushed the blame onto someone else and told me to just drive an hour home to drive an hour back to get it tomorrow. I’ve never experienced worse customer service before. Absolutely atrocious.
Im giving Camping World a 2. One point for my sales person. I went in on Tuesday, pouring rain. Jennifer's Ford was a real trooper, weathering the storm to show me the campers that I was interested in. We both got soaked but it was in all a good experience. I agreed to buy a used 2 year old Wolf Den. Pickup scheduled for Friday morning. 9am.
Friday I checked in at the desk. 9am. Was told someone would be right with me. I had appointments that day so was hoping to get back soon. I sat there for a hour waiting. I saw more employees than the local Walmart but was ignored. No other customers. Just me. I got up, wandered around a few times. A couple employees assured me that they would be out to get me soon.
Walk through went fine. I gave them my keys and back to the finance office. This is where the second point comes in. Finance officer was professional and polite. He did his best to explain everything and get me through as quickly as possible.
Back to my bench to wait while they cleaned the trailer. They did have 3 days to do this but ok. I waited. Finally a guy comes out and said that they were waiting for me to give them the keys. Asked where they were. I had given them to him 2 hours prior.
My truck did not have electric brakes so it needed the adapter. OK the laws the law so I said fine I'll take one. Here is the straw that broke this camels back. I go to pay for the adapter and they have added on a 59.50 installation fee. Wait what. It just plugs in.
Guy comes out, says he has to charge that because he has to install it. No. It just plugs in. $370.42 later they come get me. I go out. Download the app, register the controller and sync to my Bluetooth. He goes back in. I noticed the lock on the storage compartment doesnt work. Another guy messes with it for awhile. Was going to send someone else to look at it. I finally convinced him to just give me a new lock and I will fix it myself. 4 hrs after I got there I was pulling out with the camper.
To them, I felt like a unimportant customer. It wound up around 20,000 after the $500 dealer fee which is actually just a fee they automatically add. All dealerships do this. Taxs and everything. I was a small purchase in comparison to the big campers. However. To me it was a big purchase.
Everyone that comes in my shop comment on the camper. I show the receipt with that "installation fee" its good for a laugh anyhow. But was it worth it? I will be advising them to shop around and watch for all the hidden fees.
