Tire Discounters

Reviews

• SH

  Steffan Howey

  2 days ago
  1.0
  I previously wrote a negative review about this location, then deleted it because I genuinely don’t enjoy criticizing businesses and wanted to give them the benefit of the doubt. I chalked that experience up to a bad day. About a year later, I gave them another chance. This visit is why I won’t give them a third. I scheduled an appointment for a safety inspection on a car I purchased from Carvana. When I walked in, three employees were there. The employee who addressed me stood up and, without a greeting, said, “What’s up?” The wording alone wasn’t the issue—it was the annoyed tone that made me feel like I was interrupting him just by arriving for my appointment. When I explained that I had purchased the car from Carvana and was there for an inspection, he smirked and laughed smuggly while looking toward the other employees. He then said, “If you’re ever going to buy a car again, come here first so we can tell you not to buy from Carvana.” The conversation turned into complaints about Carvana and SilverRock—how much of a pain they were to deal with and how slow SilverRock was. Another employee chimed in, “We have to call SilverRock customer service like anyone else.” They were all literally sitting there. Inconvenienced by having to do their jobs. I scheduled an inspection—not a conversation in which employees laughed about where I bought my car and complained about the work involved in helping me. Only after all of that was I told they had just one service technician, that the wait would be a couple of hours, and that this kind of visit required dropping the car off for the day. Despite scheduling an appointment, that expectation had not been made clear to me beforehand. What's the point of having your online scheduler if you cannot fulfill on the appointments? Having one technician may explain a delay. It does not explain making a customer feel unwelcome before the service even begins. If working with SilverRock takes additional time, explain the process professionally. If an inspection requires an all-day drop-off, make that clear when the appointment is scheduled. Neither situation requires mocking a customer’s purchase decision or making them feel like their business is a burden. What concerns me is that this interaction unfolded in front of multiple employees, with another employee joining in. After two bad experiences about a year apart, it would seem smart for management to review whether this reflects a broader customer-service problem at this location—not simply dismiss it as one awkward interaction. I live locally and genuinely wanted this to be a shop I could rely on. I gave them another chance because I wanted a reason to recommend them. Instead, I left feeling belittled and unwelcome. Based on these experiences, I cannot recommend the Fort Wright location and do not plan to return.
• WH

  Ward Hensley

  3 days ago
  1.0
  Purchased a set of tires from them they put the wrong tires on and then wanted me to pay for their mistake and buy another set and then refund me was told the truck would be done. Call down there to see if I could pick it up on the day they said it would be done. Guess what not done do not take your car here if I could give it a zero star I would I would not take a bicycle here last set of tires I ever buy from there and the real kicker is, I have to pay for the difference instead of them, making the mistake they made right
• BS

  Becky Scheper

  Oct 7, 2026
  1.0
  Strongly recommend going literally anywhere else. We have had our vehicles serviced here. In April we had an uneventful oil changetire rotation for our '19 40k mile vehicle. Recently we brought the same vehicle in for a faulty TPSM. We received a call that we needed new tires due to the age of the tires (not mileage) and that we would not be able to get our car back without purchasing new tires because they could not put our existing tires back on. We were told this is a DOT regulation and the law (it is not). We were told that it was the age of the tire and not the mm measurements at issue and that they should have been replaced over a year ago. When we asked why they let us leave with the same supposedly unsafe tires in April, they used the excuse of staff change over. When asked why they took the tires off knowing they would not put them back on without asking first, we were simply told we needed new tires and they couldn't change the past. We were forced to purchase new tires in order to retrieve our family vehicle. They had our vehicle literally all day. Upon receiving our vehicle with the tire pressure sensor still throwing an error we were told to drive it awhile and bring it back. We returned days later to be told we now needed the 3 other sensors replaced with a quote of approximately $250 to do that work. We took the vehicle elsewhere (with a quote of $135) only to discover they never even replaced the faulty sensor to begin with and the other 3 sensors were fine!! The service here either knowingly placed my family in an unsafe vehicle since April and failed to perform needed service at the time resulting in a present day high expense of time, money, and energy OR scammed us with unneeded tires and held our vehicle hostage until we purchased them. Regardless, unethical, unsafe, and disproportionately expensive compared to competitors! Stay far away!
• RR

  Ronnie

  Oct 2, 2026
  1.0
  Do not go here if you value your time and money, they do not. Was told they needed a deposit to order my tire in person, ubered to the store and was told they already ordered it, no contact to me. A day and a half later, I call for an update on my car and was told it was ready, no contact again.
• HS

  Hailey Suetholz

  Sep 30, 2026
  1.0
  This place is a joke. I came here in April to get a new tire. They talked me into 4 new tires, a free alignment and a free oil change. They told me i should keep my 1 good tire as a spare. They “buried” my good tire and wouldn’t give it back. They overcharged me almost $200, said they would refund me and never did. When i called to ask about it a couple weeks later, they said they would look into it and never called me back. I didn’t need an oil change at the time, so they gave me a coupon. They never stated it was only good for 3 months, so when i tried to make an appointment just now, they said that there was “nothing they could do” to honor the coupon. I will never give my business to Tire Discounters ever again. They are scammers.

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