Jeff Wyler Chrysler Dodge Jeep RAM of Ft Thomas, Kentucky

Reviews

• BA

  Basel Alsafadi

  Sep 30, 2026
  1.0
  Absolute scam and terrible experience. I contacted them late last night, and they explicitly confirmed that the car was available. We agreed on everything, and I officially locked in my appointment. Today, I drove all the way here in the morning, only to be shocked when they told me the car was 'sold'. How could it be sold overnight when it was just reserved on the system during late-night hours? They completely lied and wasted my valuable time and business schedule. As soon as they told me it was gone, they immediately started pushing and switching me to other random vehicles at insanely high, unrealistic prices. When I confronted them and exposed their lies, the manager on duty became extremely rude, unprofessional, and aggressive. It is crystal clear that they put this car online as fake bait just to trap customers. Totally dishonest and untrustworthy dealership
• CM

  Carrie Mullen

  Sep 25, 2026
  1.0
  I have an extensive history of bad service through the service department and they are unwilling to work to improve their customer service. I had issues with a recall and parts needing to be ordered. When it was brought in for a service appointment the parts were not there and I had to bring it for another separate appointment with no apology given. Finding time to bring my car in on 3 separate occasions (all of which was supposed to be fixed in 1 appointment) with 3 small children was no easy feat either! On a second occasion, I had a service light that was on. They claimed it was fixed and I had to bring it back there 3x as the light kept coming on. Once it came on literally as I drove out of the parking lot. My most recent visit, I had several service lights on. My service all wheel light has been on since May. They claim there is no record of it in the computer reading that diagnosed my other light. They were saying I would have to pay an additional $200 to diagnosis the light again. Based on my past understandings of their shortcomings and lack of timely service, I thought they would have been willing to waive the $200 diagnostic fee, but this was not the case. Basically my patience with their lack of service yet again resulted in disappreciation and ineptitude on their part. Don't take your vehicle there. Not worth your time or money with the service they provide. Very disappointed is an understatement.
• JD

  Josh Dailey

  Sep 22, 2026
  1.0
  Jeff Wyler Chrysler Dodge Jeep Ram of Ft. Thomas, Ky Sales.. ehh, Service.. Terrible My bad experience with this dealership started with their sales department two months prior to buying my vehicle, I was looking to purchase a used Ram 1500 Laramie. I found one online at Jeff Wyler and scheduled the appointment for a test drive that morning. An hour before my appointment (4pm that afternoon), they called me saying the truck was in service and wouldn’t be ready for the test drive that day, but they had several others on their lot that were comparable and to come on in and take a look. Which all the other models were brand new trucks and not in my price point. They pulled up a base model Ram with no options and asked me to at least drive it and get a feel for the truck. Then proceeded to keep me there over an hour while they tried to find a vehicle to match my criteria and price point. When they couldn’t come up with anything, they were relentless about putting me in a brand new truck for $30k more than my budget and get me to lease it. I finally left and ended up purchasing another truck from a different dealership out of state. After purchasing my vehicle, there were a couple things that I needed to have serviced. One being a front end alignment and the other was a squeak in the brake pedal. (What I feel are pretty simple tasks) The other two items on the list were a routine oil change and an open recall for the rear seatbelt. I decided to give Jeff Wyler service department a shot since it was close to home. Reluctant, I booked a 9am Saturday service appointment for an oil change, a front end alignment, the recall on the rear seat belt and the squeak in the brake pedal. JT, the service advisor who assisted me that morning told me he only had two techs working and that they would only be able to do the oil change and the recall. He also stated that they had purchased a new alignment rack and had been having issues with calibrating it. I told him I understood a Saturday appointment and having limited staff and told him I was fine with booking a separate appointment the following week for the alignment. So a week and a half later, I booked the appointment to have the front end alignment and the brake pedal fixed. I booked a 7:30am appointment and dropped the truck off the night before. They had my vehicle all day and didn’t send me a notification that it was in service until noon. I waited all afternoon and I finally called at 4:30pm since I had heard nothing all day, only for JT to tell me they had issues with their alignment rack and they had just finished calibrating it when I called at 4:30. (What a coincidence) He tried to reiterate to me that I knew there were issues with their alignment rack the last time I was in. Which was a week and a half prior. Mind you, I dropped the vehicle off the night before, there was never any mention of the alignment rack not being fixed a week after my initial appointment. There was also never a courtesy call to follow up the entire day they had my vehicle until I called service to ask if my vehicle was done. They had my truck THE WHOLE DAY and never even touched it, nor did they call me to let me know it wasn’t done. This is by far the worst experience I’ve ever had with a dealership, both sales and service. Three strikes and you’re out, and I will never take my vehicle back. Nor will I ever buy a vehicle from them. I would never recommend this dealership to anyone I know.
• EH

  Emma Herdman

  Sep 18, 2026
  2.0
  Two stars because someone did reach out to me last night (seemed to be a different salesperson) and offered some alternatives. I inquired on a vehicle on 9/15/26 (late night), received a message from the salesman the next day (9/16/2026). We set up an appointment the following day (9/17/2026), I even took off of work for this appointment. After discussing availability for the appointment, I explained to him my out the door goal, my budget, my trade in, etc. I asked him if he could get some numbers together for an estimated OTD price. NO RESPONSE. Not even “we can discuss this more when you get here! I don’t want to run any numbers until you have had the chance to drive the car” just absolutely NOTHING. The next thing I received was a text 3 hours later letting me know my appointment has been confirmed. THIS ALL SHOULD HAVE BEEN A RED FLAG. Fast forward to the next day (9/17/2026), I asked the salesman if I could come in earlier as like I stated above, I took off of work. I would rather get everything done early rather than waiting until late morning/early afternoon. He asked “what time are you thinking?” And I told him within the next hour - this was at 10 A.M, our original appointment was set for 11:30 A.M, so it would likely only be 30-45 minutes earlier. He calls and leaves a voicemail stating “hey, this is ____ from Jeff Wyler, that car sold yesterday, bye” Let me make this clear, I WAS NOT upset the vehicle sold. Things happen, I understand that. I was upset with the approach. I have a feeling if I had not reached out about coming in earlier, he would have never bothered to even look if the vehicle was available until we had arrived at the dealership. Nonetheless, he didn’t say “come for your appointment still! I may have some other vehicles you would be interested it!” Just a straight up, “the vehicle sold”. I understand they have other customers, I understand they are probably busy! But I felt completely like my business did not matter and they completely pushed my business away, did not help or even care about making a sale. I ended up going elsewhere and purchasing a vehicle. I had a salesman reach back out to me yesterday evening, 8 hours after the fact, letting me know they have other options and a huge sale going on this weekend - it felt like it was a different salesman’s; based off the way he texted, but could be completely wrong. That is the only reason why it’s a two stars instead of a one.
• RM

  Rhett Morris

  Sep 17, 2026
  1.0
  Don't waste your time to go and get lied to. my wife and i were looking to sell our 2 door jeep and went to get an estimate. price they gave was very low but that's besides the point. I'm currently at work at another Chrysler jeep dodge ram dealership working as a technician. so i have access to all information on pretty much any and every vehicle stillantis has ever manufactured. after a low ball price, they gave my wife the reasoning behind said price. told her there are HIDDEN codes. there is no such thing a code is a code. i did tell them that there is a tire pressure sensor that needs to be replaces so there for there is and i am aware of 1 code in the vehicle. along with that code they said there is a thermostat rationality code (p0128) and a impact sensor code (b0100). here's the lie. after my wife told me the code numbers i used service library, what all dealership techs use with specifically designed obd2 scanners just for stellantis vehicles, to look up the codes. no matter what if the thermostat code was triggered whether it is stored or active the check engine light would have come on and not gone away till the code was cleared. asked her is it was on, no it is not. i then looked up the other code B0100 and that's not even an actual code service library has no information on that code because it doesnt exist in its system. at the end of the day, you do you, if that how this dealership like to conduct business fine by me it doesnt affect my daily life. just be very cautious when dealing with these guys especially if you are a female and they think they can get the upper hand on you. the worst part about this is that my wife called me while she was there and told them I'm at work at another cjdr dealership. but yet they still lied, acted like i was bluffing and didn't actually work for another cjdr, and told her some things they didn't think id be able to fact check. told her estimate would take 15 minutes but took an hour also besides the point but another lie to get you in there to help them potentially make money with your vehicle.

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