Jeff Wyler Florence Buick GMC

Reviews

• MK

  Matthew Kinney

  Jun 30, 2026
  2.0
  The guy I talked to at the desk was really nice and helpful when it comes to submitting my repair but other than that the mechanic issue got taken care of but there was lack of communication and when I pick the vehicle up there was seal like some kind of white sticky stuff all over my rims and tires so I feel like it was something that was rushed and done and they did not bother cleaning up the mess they made on the ramps and just sent it out the door
• BB

  Billy Boehne

  Jun 29, 2026
  1.0
  Purchased a car from this dealership a month ago, after waiting an hour post sale for car to be "cleaned", the center console was opened to find what appeared to be an can of dip spit spilled all over and a spilt liquid soaked into the seats. All of the previous owners paperwork was left in the glove box, including drivers license, children's book and toys left in front seat pocket. They still have not offered to complete a "We Owe" bill, was told there was nothing they can do about the filthy car that was "cleaned" and we had to pay a separate company to detail out of pocket and now a month later the previous bank is calling wondering why we haven't paid on car that was traded in. The dealership hasn't even called to get the pay off and yet they have our previous car on the lot for sale with none of the issues corrected. After buying multiple cars from Jeff Wyler, its time to find a different dealership that values its customers. Terrible service, look elsewhere.
• AG

  A G

  Jun 25, 2026
  5.0
  We had the pleasure of working Nick Sander and Dave Osborne. They went above and beyond to help us find the perfect vehicle. These guys had amazing customer service skills and personalities. I highly recommend you reach out to them for your vehicle needs.
• JC

  Joy Chrest

  Jun 19, 2026
  5.0
  Wow!! Stefan and the team just hit it out of the park. Traveling from MN when my fuel pump went out. We had an appointment we needed to be at asap and so they got my Yukon in immediately! I NEVER expected that kind of service and was in awe with the accommodation. If I lived closer they would be my go to! Hard to find this kind of service these days!! Thank you team! God bless you!
• JP

  Jeff Pelfrey

  Jun 8, 2026
  1.0
  Buyer Beware! I purchased a commercial van for nearly $87,000 for my business, and within the first month of ownership I began reporting front and rear suspension squeaks. Over the past eight months, the vehicle has spent approximately two months in the shop, yet the issues still have not been resolved. I was initially told everything was fine, only to later be informed that components that should have been lubricated from the factory were not. At the same time, the dealership's service inspection performed before delivery reportedly showed the vehicle was in good condition. Despite multiple repair attempts and repeated visits to the dealership, the front and rear squeaks remain and are now even worse than before. What is most disappointing is the lack of communication. I have left multiple messages for the service manager requesting a return call and have not received a response. I have also attempted to seek assistance from others within the dealership, but I continue to get nowhere. As a small business owner, I depend on this vehicle every day. I invested nearly $87,000 expecting reliability, quality workmanship, and professional customer service. Instead, I have spent months dealing with unresolved issues, repeated downtime, and a lack of follow-up. At this point, I am simply asking for accountability, communication, and a permanent fix. This review will remain posted until the vehicle is repaired properly. If the issues are resolved, I will gladly update my review to reflect that outcome. I will no longer be calling the dealership, as I am tired of leaving messages that go unanswered. I am not receiving the help I need from Jeff Wyler Buick GMC of Florence. JEFF WYLER, PLEASE CALL ME. I am willing to work together to resolve this matter, but I need someone to contact me and direct me to the person who can actually help. Currently, some of the replacement parts that were installed were not installed correctly, creating additional concerns and making the situation even more frustrating. I am not happy with how this has been handled. I am more than willing to share the complete timeline of events, repair attempts, and my experience throughout this process. As of today, I am still waiting for a return call while my voicemails continue to go unanswered. The dealership has not been able to resolve the issue and, in my opinion, has made matters worse. I am simply asking for someone to step up, communicate, and make this right. — Jeff Pelfrey Owner, Pelfrey Heating & Cooling LLC