Enterprise Rent-A-Car

Reviews

• CL

  Chuck Leffler

  Jun 23, 2026
  5.0
  Great customer service. Nice vehicle.
• BL

  Brittany Lowe

  Jun 14, 2026
  5.0
  They went above and beyond for us during a very hard time in our life. Thank you Ashland Enterprise!!!
• SS

  Sarah

  Jun 10, 2026
  1.0
  So my experience at Enterprise in Ashland, KY was the absolute worst customer service I do believe I have ever received by far. 1st keep in mind the need for me to even get a rental car was because I had hit a deer that ran out in front of me and I had full coverage insurance. So, 1st day when my buddy and I are getting the vehicle its noticed and acknowledged that there are visible dents and scratches and that it was not detailed even though the employee claimed it was, I then start the vehicle which was a 2025 Volkswagen Atlas I immediately tell the employee there's no gas in it, he says with me and my friend right there "We'll it looks like you will have it awhile, tell ya what dont worry about it when you bring it back since there was none when you got it," I even said, "mannn." He said, "ill make note of it" evidently not. So within 1st 10-25 mins a light and beeping goes off says "dangerously low oil" I pull over to check oil its a new car so didnt know how cause its all electronic, so we then call and are instructed (after arguing with them on the phone that there is no oil)take it to Firestone. More time wasted. Mechanic is mad cause its 5pm and he wants to leave and puts oil in the car wasted hr there Then discover gigantic bed bugs in it(I can post pics if necessary). I take the car back a day early and clean with the same amount of gas it had in it then look at my bank statement today and see i never did get my 50$ deposit back nor anything for it being returned a day early because I had to pay for 4 days out of pocket because my insurance wouldnt cover it anymore. I then call the manager 1st calls me a liar and then lies to me and tells me that he is going to refund 1 day and the gas and yet that wasn't done either. Good to know how much you appreciate your customers experience since you gave them such a horrible time when it was already a difficult time to begin with. So disappointing and allowing your employee's to provide an exceptionally horrible experience just makes this business part of what is so wrong with this world today!
• HH

  hilljack

  Jun 6, 2026
  1.0
  I reserved a car from the sports car category. call 1 week ahead of time to make sure got verbal confirmation that i would have some type of sports car. when I got there it was ether a 8000 pound SUV OR nothing. verry dissatisfied ruined my entire vacation. does this look like a sports car to anyone.
• HN

  Hoss Newman

  May 20, 2026
  1.0
  Definitely not a company anyone should do business with. Paid for our rental up front, only to be told we still owe them money. They can't produce receipts and are still holding our deposit and holding up our insurance claim. Unfortunately, in the area we live in, we don't have many other options. My advise, beg anyone you know that has an extra vehicle to borrow. Or you might as well go to dealership and buy a new one. Either way, you're getting screwed before you even leave the lot.

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