Enterprise Rent-A-Car

Reviews

• DM

  Douglas Mcdaniel

  2 days ago
  1.0
  I’m having such a really hard time getting a hold of someone no one never answers and you’re left on hold and no one still doesn’t answer and you stay on the phone for 20 minutes or more and still no one picks up or respond to you. I left an autographed baseball in one of the car rentals and I’ve not been able to get a hold of anyone about it. My wife accidentally left it in the Rental. We’re not from this area.
• BH

  Bryan Hodge

  6 days ago
  5.0
  Shanetta was very professional and helpful and did a great job thanks
• DM

  Denver Moore

  May 5, 2026
  5.0
  Everything was perfect, I believe my representative that helped me with the car was named Angel and she was great. No issues, it was an easy transaction. I would definitely choose Enterprise again and would recommend them to anyone needing a rental.
• WC

  Wylora Christianson

  May 4, 2026
  5.0
  They were very good to show up on time with the car for me to rent. Also good at picking up at the place I was getting a new car from.
• CR

  Clayton Ritter

  Apr 7, 2026
  1.0
  Today I had the worst encounter with an Enterprise employee. The female assistant manager that usually works the Newport location was assigned to the Alexandria office today. I had a reservation that I confirmed again 24 hours until the pickup. I was supposed to be picked up at 8am at a local body shop. This didn’t happen. At 8:15am I drove over to this Enterprise location and walked inside. I was second in line. I stayed silent until waited on by the assistant manager. I voiced my displeasure with having a reservation and not being picked up, as I had to go to work. The lady was very combative, defensive and said this isn’t her normal location and she doesn’t have any cars for me, despite my reservation. I never cursed, threatened, or made a scene, but the Enterprise manager told me she can choose not to serve me, said it twice actually, and stared me down like she wanted to fight. The other Enterprise employee and the customer in line with me witnessed this as well. I asked her why she was staring me down, and she again said she doesn’t have to serve me! I decided to have a seat and be quiet because I did need a rental. I choose my battles. The manager then left the customer and I alone in the lobby/office and locked the doors, and went to pick up vehicles. The customer and I chatted while alone in the lobby (VP of a big company) who said he couldn’t believe the way she spoke to me and if it was his employee, she would be fired. I agreed. I finally got a vehicle at 9:15am, a full 1 hour 15 minutes past my reservation time. The other employee followed me to the body shop to exchange cars. He apologized on behalf of his manager profusely and said that’s the most mad he has ever seen her get. He was so sorry that I was treated like this and it was unacceptable in his eyes. He planned to tell his branch manager in Newport. I appreciated his sincerity. I will not let this go until I am made whole. To be told by an employee I won’t be served just because a business can’t deliver on their promise is nuts, and to be stared down like I would be physically assaulted is even worse. If the CEO of Enterprise saw this interaction this lady would no longer be employed. If this is how Enterprise wants to run their company then maybe the news needs notified. I have emailed the brand manager of Newport, with initials DJ (I won’t name him publicly) and am waiting on him or the area manager NV to call me. My number was in the email. This is unacceptable and this needs to be dealt with.