Premier Volvo Cars Overland Park

Reviews

• KB

  Kendra B

  5 days ago
  5.0
  From one that typically hates the car buying experience, this team was a fresh change from the norm. Such a professional group to with with. Shanel was my sales professional and she kept in touch just enough to keep your interest. Jay Gipson, Finance Manager, made the transaction process smooth and Tim did a great job introducing me to all of my vehicles benefits and options. I would definitely partner with this crew again!
• KC

  Karen Calvin

  Aug 28, 2026
  5.0
  "Shoutout to Tim for providing amazing support over the phone while I’m away in Colorado for the summer! He helped me troubleshoot and restore my Volvo Cars App remote features for my XC60 Recharge in no time. Super knowledgeable, patient, and helpful. Outstanding customer service!"
• TF

  TR Franklin

  Aug 18, 2026
  5.0
  The best experience I’ve ever had buying a new car. Joey in sales and John, the general sales manager, answered questions and got right down to business. Jay, the finance manager, was efficient and helpful. Tim in delivery was awesome in helping set up profiles and preferences in the car and in the app. The new car delivery room was a nice first-time experience for me.
• BC

  Brandon Cummins

  Aug 17, 2026
  5.0
  It's not the first car you buy, but the second that I believe actually speaks to the caliber of the dealership. Not to mention, this is not one but TWO lemons into lemonade scenarios. Both involved unfortunately totaled vehicles, and both were within 2 years of one another. The team at Premier has honestly not only made me a supporter for life for Volvo, but especially for the local team here. Everything from understanding the situation, hospitality, finding the best vehicle for our family's needs, and then ultimately the service at delivery and beyond was exceptional. Cannot thank Jimmy, Tim, and the Premier team for the support from start to now!
• LB

  Lishhh B

  Aug 4, 2026
  1.0
  Worst dealership I’ve ever dealt with-they are awful, especially the service manager, Nathan! I own a pretty new Volvo & this dealership recently made me aware they had to file a “hotline” on my vehicle bc of all of the repeated issues it’s had while still under warranty. Over $5,000 worth of issues they have supposedly fixed, & 3 tows later- but I now have another light on indicating another problem with the.vehicle. When I last picked it up a week ago from the Overland Park dealership there was another warning light on in my vehicle and they did not bother to let me know & they were fully aware it was a 6 hour round trip for me to come pick up my car from them. When I went to get my car 2 weeks ago from them it ran for 3 blocks and had to be towed right back to them. It stopped in the middle of traffic and would not move following the Overland Park dealership being in possession of my car for over a week. Even though they knew it was 6 hours round trip totally wasted bc of the tow that took place as soon as I picked it up from them, they refused to assist in getting my car back to me in MO. So after 12 hours of travel, & them having my car for 2 weeks I have yet another light on in my vehicle stating my car needs attention, & they will not return my calls. Yesterday when I called they kept hanging up on me repeatedly, so I left a message with the receptionist. No return calls. The worst car purchase I have ever made in my life. I filed a complaint with the company a couple of weeks ago and it changed not a thing. I highly encourage you not to purchase here. I’ve been purchasing new cars for over 30 years and this one has been the most expensive & the worst yet!