Premier Volvo Cars Overland Park

Reviews

• AS

  AJ Steele

  Oct 7, 2026
  5.0
  It's been over a decade since I've purchased a vehicle and my experience with Jonah and Premier Volvo was amazing. At no point did I feel pressured, I came to Jonah with 2 vehicles I wanted to see and drive, he made time for me and we talked about just the vehicles. Not pricing, not luring me to other cars, just tending to my interest and allowing me to grow my own interest. I left with no pressure to return, he kept in contact with me, didnt try to down talk other vehicle searching plans, and was overall heard and tended to. That was on Tuesday, that Saturday I returned with my wife and kid to look at the car and again, my wife also felt no pressure or anything. We looked at both cars, heard her opinion and let her see what she did and did not like then we shook Jonah's hand and left with no pressure to purchase. It was later that day I decided to purchase the vehicle, and they sent over a shuttle to pick me up from home so I didnt have to bring the whole family again. Such an awesome experience and I intend to keep the vehicle taken care of by Premier Volvo.
• RR

  Rae Reynolds

  Oct 7, 2026
  5.0
  Shanel and Jay delivered exceptional service. Expect the unexpected from this dealership!
• LL

  L. Lonergan

  Sep 24, 2026
  1.0
  Bought a new Volvo at a dealership in Arkansas where all services were done to car before we bought it and brought it home to the local KC area. Discovered after we bought it the driver's seat belt didn't connect well and the mirror repeatedly moved. Scheduled an appointment for repair. Specifically told them on the phone we did not want a full diagnostic check as we just bought car and it had all those done on record. They did them anyway and listed several things that needed to be done (transmission, brakes, air cabin filters, plugs/wires) that were done to car before our purchase. They also recommended a >1k repair on the mirror but admitted they didn't know what was causing it. We asked if it could just be reprogrammed without a new wiring harness in mirror and they said they couldn't (or wouldn't) do just a reprogram. Seat belt was under warranty. Excellent. That did get repaired. Mechanic noted that passenger side seat belt was also sticking- but CSM said that it wasn't bad enough to replace under warranty. Volvo, the car known for safety, wouldn't honor their own mechanic who discovered an issue. When car was picked we questioned why the passenger side wasn't done under warranty there was a questionably poor answer about "well we have to send those parts in and if they're not that bad we will get hit with the charge"- when we inquired about what happened if someone was in an accident where the seat belt gave out and someone was hurt or injured the response was "we'll cross that bridge when we come to it." Absolutely not the answer we found professional or appropriate. 370.00 for a diagnostic we didn't want, "shop supply fees" and taxes. For 1 part under warranty and we declined a repair they weren't sure would fix the issue and for a specific diagnostic test we absolutely specifically didn't ask for. We get home and try remote start which worked before and suddenly doesn't work again. The engineer in our house suspects when they removed seat to replace belt a sensor got broken that reads someone is in car. So back to Volvo it goes. They first argue the seat wasn't removed, then tell us "well they unbolted the front seats and tilted it back but that wouldn't cause damage." They insists it's the app; which gets updated and it still fails. Then they tell us to delete the app and reinstall but they have to keep it overnight and check again (which makes us suspect they did repair something mechanical like a sensor but didn't want to tell us so they weren't responsible for the cost of repair for something they broke and didn't want to tell us- but that is pure conjecture). Car now working like it was before we brought it and there was post dealership damage. Next bill: $250 for "electrical diagnostic and shop supply fees" which seems excessive for something that most likely was caused by seat belt repair. In one week we spent $620.00 to have an inspection we specifically didn't want, to have 1 item under warranty replaced, to have them argue that another seat belt safety issue found by a mechanic didn't need a replacement, to have them repair something that wasn't broken before we went in, and we still have mirrors that don't work. Called two other Volvo certified mechanics who told us how to reprogram mirrors ourselves over the phone. I have driven a Volvo for 10 years; after this experience at "the" Volvo dealership in our area I am seriously considering selling the new car and changing brands all together. We certainly won't ever be back. If you're looking for Volvo repair, look up a couple local small business in the OP/KC area- you'll probably find service that's just as good and a lot cheaper, and possibly safer.
• JB

  John Bott

  Sep 24, 2026
  5.0
  Tim was incredibly helpful. He took the time to help get connected to my Volvo over the phone and made the whole process seamless and easy. Even though I wasn’t at the dealership, he went above and beyond to help me. Great customer service! He also advised us of another option that was beneficial to us that we did not know about! Thank you Tim!
• PW

  Priscilla White

  Sep 5, 2026
  1.0
  BEWARE! If I could give a negative review I would. Since Premiere has become the only Volvo dealership in the KC Metro area the service department has proven to be an uncooperative, untrustworthy, exploitive, monopoly! We did the right thing taking our Volvo there for ALL repairs to ensure the vehicle’s integrity. After being dismissed, ignored, bullied, and seemingly over estimated on a repair we had a second estimate that was less than half of what Premiere quoted. Needless to say we were infuriated. One service person in particular was responsible for this experience however his behavior is a reflection of upper management and the misogynist culture at Premier. My wife and I suggest being a female looking for service help at Premiere Volvo is futile and self deprecating. The worst part of the story is that we have always loved our Volvo but no longer trust Volvo.