BK
bernard kahindi
Aug 27, 2026
Pleasant quick and efficient staff. Clean vehicle with no issues throughout rental period
Customer service and the entire rental process were super smooth—completely hassle-free and stress-free. I loved the experience and the people there were great to work with. I’ll definitely be coming back to Enterprise. Thank you!
EF
Emily Ferrence
Aug 18, 2026
⭐⭐⭐⭐⭐
Lee wasn’t just your regular-degular Enterprise employee — he went above and beyond for us! We were in a serious pinch while on a road trip, and Lee stepped up, took care of us, and made the entire situation so much easier.
His customer service, professionalism, and willingness to help truly stood out. 10/10 highly recommend Lee if you’re visiting this location. Enterprise is lucky to have a representative like him!
I recently had a corporate rental through Enterprise in Olathe, and I can’t say enough great things about the experience. From start to finish, Lee, the branch manager, and Cooper provided exceptional customer service.
Unfortunately, the first vehicle I received ended up needing automotive attention. As soon as I notified Lee, he immediately stepped in, made the situation a priority, and had me into another vehicle almost right away. What could have been a frustrating experience was handled professionally, efficiently, and with genuine care. Lee went above and beyond to make sure everything was taken care of, and that level of service did not go unnoticed.
Cooper was equally fantastic during both pickup and return. He was friendly, welcoming, and made the entire process quick and easy.
This was a corporate rental claim, so representing both my company and myself, I truly appreciate the outstanding service we received. I had heard great things about the Olathe location before my rental, and now I completely understand why. Lee has built an excellent team, and it shows in every interaction.
I will absolutely continue to recommend this Enterprise location whenever I have the opportunity, and I look forward to doing business with Lee and his team again in the future. Thank you, Lee for providing such an exceptional customer experience!
TL
Tyler Lawrence
Jul 29, 2026
Was charged for not filling up the vehicle when I returned it with the amount I had in it when I got it! When I told the agent the amount of gas in vehicle when I checked it out on empty, he stated “I will make it as empty and bring it back empty”. Fast forward to when I checked it back in, I got charged! When I returned it and they checked it I told them I returned it with the amount I picked it up with. The agent didn’t say anything about the gas at all and said “you’re good to go”. Three hours later I get the final bill that charged me for fuel! If they had an issue with the amount of gas that was in it they should have said something instead of hide behind an email.